Retail Inventory Manager

Join Trulieve – Where Passion Meets Purpose If you're interested in being part of one of the nation's fastest-growing industries, Trulieve may be the perfect place for you. We are proud to be recognized on TIME's America's Best Companies 2026 List , an honor awarded to top-performing U.S. organizations based on employee satisfaction, financial strength, and sustainability transparency. Trulieve was one of only two cannabis companies to receive this distinction. If you have passion for helping others and want to make a meaningful impact through your work, this may be the role for you. At Trulieve, we strive to bring our patients the relief they need in products they can trust. Our plants are hand-grown in carefully controlled environments designed to minimize unwanted chemicals and pests, keeping the cultivation process as natural as possible every step of the way. To learn more about Trulieve and our mission, please visit www.trulieve.com Requisition ID: 21474 Remote Work Available: Yes Job Title: Retail Inventory Manager Department: Profit Protection/Finance Reports to: Executive Director of Finance Location: Remote Position Overview The Retail Inventory Manager leads the day-to-day execution of the Company’s Inventory Fix function and provides specialized support for retail inventory accuracy across point-of-sale, ERP, and state-mandated seed-to-sale systems. The role ensures inventory correction requests are researched, supported, approved, processed, and documented consistently while maintaining the audit trail required for financial, regulatory, and SOX compliance. The Manager serves as the operational subject-matter expert for retail inventory corrections, physical inventory support, system exceptions, and state-specific requirements. The role is also accountable for documenting procedures, transferring knowledge, building backup coverage, and helping transition Inventory Fix from a person-dependent ticket function to a controlled, measurable, and scalable operating model. Retail Operations and other business functions remain accountable for the accuracy of store execution, including receiving, transfers, inventory handling, count preparation, physical counting, and corrective action. Inventory Fix provides controlled correction support, exception management, monitoring, and escalation and does not replace business ownership of the underlying process. Core Responsibilities 1. Inventory Fix Operations and Service Delivery Lead daily Inventory Fix intake, prioritization, assignment, research, correction, approval support, and closure across supported retail systems and states. Ensure requests contain complete and reliable supporting documentation before inventory records are changed. Establish and monitor service levels for aging, response time, resolution time, backlog, and escalated requests. Review higher-risk, unusual, material, or repeat requests and escalate matters that may indicate control breakdowns, fraud, theft, regulatory exposure, or systemic issues. Maintain clear separation between requested corrections, approved corrections, system changes, and business-owner accountability. 2. Physical Inventory and Month-End Support Coordinate Inventory Fix readiness and support for scheduled retail physical inventories, including count file preparation, upload review, variance support, posting, and controlled resolution of system exceptions. Partner with Profit Protection and Retail Operations to identify count-processing issues without assuming ownership of store count preparation or count execution. Document physical-inventory exceptions, unresolved variances, late submissions, unsupported changes, and the operational owner responsible for follow-up. Provide timely status, issue, and escalation reporting during inventory counts, while maintaining sustainable coverage and backup assignments. Support post-inventory analysis by identifying adjustment types, system exceptions, recurring ticket drivers, and matters requirin…

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