Retail & Community Engagement Manager

Down Syndrome Group of the Ozarks is seeking a highly organized, creative, and people-oriented individual to serve as our Retail & Community Engagement Manager . This unique part-time leadership position combines the management of Upside Down Mercantile with the coordination of DSGO Life Groups and special events. The ideal candidate is a self-starter who enjoys managing a business, building relationships, organizing meaningful experiences, and making a difference in the lives of individuals with Down syndrome and their families. This position requires someone who can confidently oversee retail operations while contributing to the continued growth and success of DSGO's programs and community events. Primary Responsibilities 1. Upside Down Mercantile – Store Management Serve as the primary manager responsible for the overall operations, organization, and success of Upside Down Mercantile, a retail store and brand development initiative of DSGO. Responsibilities include: Oversee daily retail operations, ensuring the store operates efficiently and professionally. Manage store scheduling, staffing needs, and coordination of Brand Ambassadors. Provide leadership, training, encouragement, and support to Brand Ambassadors. Maintain a welcoming, organized, and visually appealing retail environment. Oversee inventory management, merchandise organization, pricing, and product displays. Monitor retail sales, expenses, and store performance, providing regular updates to DSGO leadership. Manage point-of-sale procedures, cash handling, and daily sales reconciliation. Coordinate product ordering, vendor relationships, and inventory replenishment.• Develop creative retail promotions, seasonal campaigns, and special shopping experiences. Support the development, merchandising, and promotion of products created by individuals with Down syndrome. Work with DSGO leadership to identify opportunities for increased sales, community partnerships, and long-term retail sustainability. Ensure store operations reflect the mission, values, and professional standards of DSGO. 2. Life Groups & Community Engagement Assist in coordinating meaningful programs, activities, and opportunities for individuals with Down syndrome and their families. Responsibilities include: Help organize and coordinate DSGO Life Groups and social activities. Assist with developing engaging experiences appropriate for various age groups and interests. Communicate with participating families, volunteers, and community partners. Coordinate activity schedules, supplies, volunteers, and program logistics. Support volunteer recruitment and engagement. Assist with on-site coordination and leadership during Life Group activities. Identify opportunities to expand participation and strengthen relationships within the DSGO community. 3. Special Events & Event Planning Support the planning, organization, and successful execution of DSGO events, fundraisers, and community celebrations. Responsibilities include: Assist with event planning, scheduling, logistics, and coordination. Communicate with vendors, volunteers, sponsors, and event participants. Coordinate event supplies, materials, setup, and teardown. Help develop creative event concepts, activities, and memorable guest experiences. Assist with event registration, participant communication, and promotional efforts. Provide on-site leadership and operational support during events. Collaborate with DSGO leadership to ensure events are organized, welcoming, and mission-focused. Qualifications & Desired Skills Previous retail management, business operations, or supervisory experience strongly preferred. Excellent organizational and time-management skills.• Strong communication, customer service, and interpersonal abilities. Ability to independently manage store operations and make sound day-to-day decisions. Experience with inventory management, point-of-sale systems, and basic financial reporting preferred. Strong attention t…

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