Retail Book Store Manager

Position Description: Retail Bookstore Manager Position Title: Retail Bookstore Manager Employment Type: Full-Time Reports To: Executive Director Location: Furnace Creek Visitor Center Position Summary The Retail Bookstore Manager oversees the bookstore's overall operations, performance, and customer experience. This position provides hands-on leadership to the store team while overseeing sales, merchandising, inventory, staffing, operational standards, and day-to-day business activities. The ideal candidate combines a passion for Death Valley National Park with strong retail leadership skills. They create a welcoming environment for customers, build a knowledgeable, engaged team, maintain an attractive, well-organized store, and identify opportunities to increase sales and strengthen the bookstore's connection with visitors and members. Key Responsibilities Store Leadership & Operations Oversee daily bookstore operations and ensure the store is clean, organized, welcoming, and ready for customers. Establish and maintain high standards for customer service, merchandising, inventory accuracy, and operational execution. Open and close the store as required and ensure appropriate operating procedures are followed. Monitor store performance and identify opportunities to improve sales, service, efficiency, and profitability. Ensure company policies, procedures, and applicable workplace requirements are consistently followed. Customer Experience Create a friendly, inclusive, and engaging environment where customers feel comfortable browsing, asking questions, and discovering Death Valley NP. Lead by example in providing knowledgeable, thoughtful, and responsive customer service. Assist customers with product selections, recommendations, and product inquiries. Resolve customer concerns professionally and promptly. Support strategies that encourage visitors to become members. Sales & Merchandising Drive bookstore sales through effective merchandising, staff engagement, product knowledge, and customer service. Maintain attractive displays, feature tables, seasonal presentations, and promotional areas. Ensure books and merchandise are accurately priced, appropriately stocked, and easy for customers to locate. Monitor sales patterns and customer interests to help guide merchandising and purchasing decisions. Identify opportunities for complementary merchandise, special promotions, and other revenue-generating initiatives. Inventory Management Oversee receiving, stocking, replenishment, returns, transfers, and inventory control. Monitor inventory levels and maintain an appropriate product assortment. Help identify fast-moving titles, slow-moving merchandise, and emerging customer interests. Work with the Warehouse to maintain accurate inventory records and investigate discrepancies. Coordinate with vendors, distributors, publishers, or purchasing staff as appropriate. Team Leadership Recruit, train, coach, schedule, and develop bookstore employees. Set clear expectations and provide regular feedback regarding performance and customer service. Foster a collaborative workplace built around reliability, respect, accountability, curiosity, and a shared enthusiasm for our mission. Develop employee knowledge of books, authors, genres, new releases, and store merchandise. Ensure appropriate staffing levels based on customer traffic and operational requirements. Community Engagement & Events Support or coordinate author appearances, readings, signings, and other bookstore events. Build positive relationships with customers and local community organizations. Promote bookstore events and initiatives through appropriate in-store and community channels. Financial & Administrative Responsibilities Monitor sales results, expenses, payroll, and other store performance measures. Manage cash-handling and point-of-sale procedures and address discrepancies when identified. Assist with budgeting, forecasting, and business planning as required. Maintain appro…

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