Retail Associate - Tennis Warehouse & Running Warehouse - San Luis Obispo, CA

Description Employment Type: Full-Time or Part-Time Starting Pay: $18 per hour Schedule: Monday–Friday, Saturday shift required Hours: Full-time (32-40 hours/week) or part-time (minimum 16 hours/week, maximum 28 hours/week) Location: San Luis Obispo, CA; On-site (No remote or hybrid option) About Us We're more than an e-commerce retailer - we're a destination for athletes, adventurers, and sports enthusiasts. Sports Warehouse offers a carefully curated selection of gear and equipment across tennis, pickleball, padel, running, bass fishing, equestrian sports, ice and roller hockey, inline skating, roller derby, and skateboarding. Our goal is simple: help every customer find the right products with expert guidance, exceptional service, and a shopping experience that keeps them coming back. The Sports Warehouse Family of Brands Tennis Warehouse Pickleball Warehouse Padel Warehouse Running Warehouse Tackle Warehouse Ice Warehouse Inline Warehouse Derby Warehouse Riding Warehouse Skate Warehouse TYPTI Warehouse Benefits & Perks Health & Wellness Medical, dental, and vision insurance* Life insurance* Time Off Paid vacation* Paid sick time Financial Benefits 401(k) retirement plan Profit-sharing program Workplace Perks Employee discounts across all Sports Warehouse brands Complimentary access to our on-site fitness facility Career growth and development opportunities Employee appreciation events and team celebrations Available to eligible full-time employees. At Sports Warehouse, we're always looking for motivated, dependable people who are passionate about delivering exceptional experiences for our customers and for one another. Whether your strengths are in customer service, warehouse operations, technology, marketing, merchandising, or another area of the business, you'll be part of a collaborative team that values integrity, innovation, and continuous improvement. We believe great people make great teams. If you're eager to make an impact and help connect athletes and outdoor enthusiasts with the products they love, we'd love to hear from you. Purpose of Position Build a foundation for lasting relationships with new customers and foster ongoing relationships with existing customers in the retail store and at associated events. Maintain store inventory and presentation via stocking, merchandising, and cleaning. Duties And Responsibilities Customer Service Greet customers and offer warm hospitality throughout their visit. Provide thorough assistance to all customers in a friendly, professional, helpful and knowledgeable manner, including all Sports Warehouse curbside pick-up costumers. Display a comprehensive and current understanding of company policies, procedures, products and services. Offer outstanding customer service, meeting customer needs and exceeding expectations whenever possible. Maintain store inventory and appearance, engaging in stocking, merchandising and cleaning, either proactively or by assignment. Be flexible during busy times by helping fellow co-workers and multi-tasking. Maintain a safe and clean work environment. Continuously learn and develop skills, procedures and information relevant to the position. Understand resources available to locate answers to product questions. Communicate with other departments when necessary, regarding any customer issues. Other necessary duties deemed necessary in the daily operation of Sports Warehouse. Additional responsibilities may include participating in training clinics and providing product feedback for use on the website. Requirements Required Skills Prior retail sales, cashier, or customer-focused experience preferred. Passion and knowledge for Tennis, Pickleball or Running preferred. Stringing experience a plus. Listen well to customers and serve them in a manner that is friendly. Proficient in Microsoft Office Suite. Demonstrate ability to learn new software applications. Communicate clearly and professionally during conversations. Demonstrate active listening ski…

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