Retail and Shipping Associate

Job description Job Title: Team Associate (must be able to work some Sundays 10:00AM to 3:00PM) Previous shipping services experience is a major PLUS. Looking for someone long-term and reliable. Company Overview: The UPS Store is a global leader in packing, shipping, printing, and business services. With a network of over 5,000 independently owned locations worldwide, The UPS Store provides convenient and reliable solutions for businesses and individuals alike. Position Overview: We are seeking a dedicated and customer-focused individual to join our team as a Team Associate at The UPS Store. The Team Associate plays a crucial role in ensuring the smooth operation of the store by providing exceptional customer service, handling various tasks efficiently, and contributing to a positive work environment. Key Responsibilities: 1. Customer Service: ○ Greet customers warmly and assist them with their inquiries, providing accurate information about our services and products. ○ Process shipping, packing, and printing orders with precision and attention to detail. ○ Address customer concerns and resolve issues in a timely and professional manner to ensure customer satisfaction. 2. Operational Support: ○ Operate computerized shipping and point-of-sale systems to process transactions accurately. ○ Pack and ship packages using appropriate materials and methods to ensure items are delivered safely and securely. ○ Maintain a clean and organized work environment, including stocking supplies and performing routine store maintenance tasks. 3. Product Knowledge: ○ Familiarize yourself with the range of services and products offered by The UPS Store, including shipping options, printing services, and packaging materials. ○ Provide recommendations to customers based on their needs and preferences, upselling additional services or products when appropriate. Qualifications: ● High school diploma or equivalent; some college coursework preferred. ● Previous customer service experience in a retail or service-oriented environment is advantageous. ● Strong communication skills, both verbal and written, with the ability to interact effectively with customers and colleagues. ● Excellent organizational skills and attention to detail, with the ability to multitask and prioritize tasks in a fast-paced environment. ● Basic computer skills and familiarity with point-of-sale systems; ability to learn new software applications quickly. ● Ability to lift and carry packages weighing up to 50 pounds and stand for extended periods. ● Flexible schedule availability, including evenings and weekends, to accommodate store hours and operational needs: Job Type: Full-time Pay: $15.00 - $16.00 per hour Benefits: Employee discount Paid time off Ability to Commute: Attleboro Falls, MA 02763 (Preferred) Ability to Relocate: Attleboro Falls, MA 02763: Relocate before starting work (Preferred) Work Location: In person

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