Retail Account Manager - Kroger

About Bluebird We're The Bluebird Group - we're an omnichannel commerce partner that helps brands grow across every retail and digital channel. We sit at the intersection of retail, eCommerce, media, and data. We help brands show up wherever their customers are (Target, Amazon, Walmart, Costco, Kroger, social commerce like TikTok, and beyond) and drive real sales growth. We're not just strategists - we're a hands-on team of experienced retail operators who execute across everything from retail media and creative to data, insights, and full go-to-market strategy. The result: we simplify what's become a really complex retail landscape and help brands scale faster and smarter. Job Summary We're looking for a Retail Account Manager to support a portfolio of Kroger supplier accounts by driving operational execution, forecasting accuracy, inventory management, and business performance. This role serves as a key connection point between our clients, Kroger, and internal teams. You'll be responsible for maintaining account health, identifying opportunities, solving operational challenges, and ensuring brands are positioned for success through strong planning, reporting, and execution. The ideal candidate is analytical, proactive, and comfortable managing multiple priorities while supporting both client objectives and Kroger requirements. This position is based in the Greater Cincinnati area. What You'll Do Account Management & Client Support Serve as a key point of contact for clients, Kroger teams, and internal stakeholders Partner with sales leadership and internal teams to support day-to-day account management activities across a portfolio of Kroger supplier accounts Build strong working relationships with client teams, Kroger category managers, process managers, and internal partners Maintain accurate records related to program agreements, pricing, product information, order status, planning activities, and vendor setup Help clients navigate Kroger processes, requirements, and retailer expectations Forecasting, Planning & Inventory Management Develop and manage demand forecasts to support inventory flow and business performance Monitor inventory positions and in-stock levels, proactively identifying risks and recommending solutions Analyze sales trends, replenishment needs, and forecast performance to support client and retailer objectives Partner with clients and internal teams to improve forecasting accuracy and inventory health Support planning for new item launches, promotional events, seasonal programs, and execution of Kroger's Divisional Sales Merchandising Plan (DSMP) Supply Chain & Operational Execution Drive initiatives that improve service levels, inventory flow, and execution across Kroger accounts Monitor customer purchase orders and support issue resolution as needed Identify and resolve operational challenges impacting vendor performance, inventory health, or account execution Partner with suppliers, Kroger teams, and internal stakeholders to ensure smooth execution across account activities Support continuous improvement efforts that enhance operational performance and retailer execution Performance Analytics & Business Insights Analyze vendor performance metrics and identify trends, risks, and growth opportunities Utilize 84.51 data and reporting tools to identify opportunities, evaluate performance, and support decision-making Conduct root cause analysis to resolve operational and performance challenges Provide regular sell-through reporting, promotional analysis, performance insights, and actionable recommendations to clients Translate data into insights that support business decisions and account growth Monitor key business metrics and communicate performance updates to stakeholders Item & Program Management Create, maintain, and update items within Kroger systems Support new item launches, item maintenance, and retailer readiness activities Develop customer-facing new item presentations, business reviews, and …

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