Restoration Trades Dispatcher / Crew Scheduling
On Side Restoration(This posting reflects an existing vacancy) Position Summary Is Tetris your favorite game? If you’re fascinated by mastering a challenge with a ridiculous number of moving parts, then you need to read the Dispatching job below! Dispatchers play an integral role in keeping customer satisfaction high by maintaining a professional and empathetic demeanor while dispatching On Side Restoration crews to jobs in a timely manner. Knowing who to call, when to call them and what the steps are in the restoration process is all just a regular part of being a Dispatcher. Compensation Salary Range: $55,000-$70,000 /year Salary based on skills, qualifications and experience Benefits Extended health coverage (medical, dental, vision, etc.) Employee assistance program (EAP) Group RRSP, with company matching DPSP Life and disability insurance Opportunities for advancement and internal mobility What You’ll Do Dispatch restoration crews and resources to emergency and scheduled jobs. Provide exceptional customer service while managing emergency losses, insurance claims communications, and project scheduling. Review project scopes and deploy the appropriate technicians, subcontractors, and resources based on job requirements. Communicating with property owners/insureds, setting up schedules, dispatching technicians. Scheduling work with property owners. Ongoing project monitoring and schedule adjustments. Being the first point of contact for distressed customers. Managing sub-trade schedules. Managing crew mix and on-call availability including last minute changes and updates. Supporting the branch Operations Manager with various administrative tasks. Contributing to achieving certain measurable objectives for the branch. What You Bring 2+ years of scheduling, dispatching, or project coordination experience in restoration, construction, property services, or a related industry. Proven experience and working knowledge of the construction and/or disaster restoration industry, including emergency response procedures, mitigation practices, and restoration project workflows. Trades scheduling experience: subcontractors and field personnel. Superior customer service skills and a genuine desire to help people. Exceptional organizational and time management skills Enhanced critical thinking, decision-making and problem-solving skills. Ability to prioritize and meet time management and deadline-driven environment. High attention to detail and a commitment to completing tasks. Excellent phone and computer skills (MS Office – Word, Excel and Teams familiarity is a must), E-Claim, and ability to learn other programs. Excellent communicator with a natural, authentic rapport. Flexibility and versatility. Of Note: Major Disasters can strike at any time so after hours on-call work may be required when major weather events occur. At On Side, everything starts with people. We live our values — respect, integrity, generosity, excellence, and customer focus — in everything we do. Join a team that helps families, businesses, and communities rebuild when it matters most. You’ll contribute to a workplace where people come together to bring order to chaos. Make a real impact, do work that matters, and grow your career with us. On Side Restoration welcomes and encourages applications from people with disabilities. Accommodations are available on request throughout all stages of the recruitment and selection process. *Your application is always reviewed by real people. We don’t use artificial intelligence to screen, assess, or select applicants for this role. Job Type: Full-time Pay: $55,000.00-$70,000.00 per year Benefits: Casual dress Company events Dental care Disability insurance Extended health care Life insurance On-site parking RRSP match Vision care Application question(s): Briefly describe your experience in construction, restoration, or a related industry. What types of projects have you worked on? Tell us about your exper…