Restaurant Operations Manager

Job Description Drake's Courthouse Cafe is seeking an experienced, organized, and results-driven Restaurant Operations Manager to oversee daily restaurant activities and ensure efficient operations, excellent customer service, and consistent food quality. The successful candidate will lead restaurant teams, coordinate kitchen and front-of-house operations, manage inventory, monitor expenses, and support business objectives. This role requires strong leadership, sound decision-making, and excellent communication skills to maintain a welcoming dining environment while improving operational efficiency and team performance. Key Responsibilities Oversee daily restaurant operations and ensure smooth, consistent service. Supervise front-of-house and kitchen teams to maintain high operational standards. Lead, motivate, and support employees in delivering excellent customer service. Develop staff schedules and coordinate shift coverage according to business needs. Assist with recruitment, onboarding, training, and employee development. Establish clear performance expectations and provide constructive feedback. Monitor food preparation, presentation, portion consistency, and order accuracy. Ensure customers receive prompt, courteous, and professional service. Address customer complaints and resolve service issues effectively. Coordinate communication between kitchen staff, servers, cashiers, and management. Monitor inventory levels and coordinate purchasing of food, beverages, and operating supplies. Maintain accurate stock records and ensure proper storage and stock rotation. Monitor food waste, labor expenses, and other operating costs. Review sales reports and operational data to identify opportunities for improvement. Support budgeting, cost-control initiatives, and financial planning. Oversee payment processing, cash-handling procedures, and POS operations. Ensure compliance with applicable food safety, sanitation, and workplace safety requirements. Conduct regular inspections of dining areas, kitchen facilities, service stations, and restrooms. Oversee opening and closing procedures and ensure daily operational tasks are completed. Ensure restaurant equipment and facilities are clean, safe, and properly maintained. Coordinate menu updates, promotional activities, and special events with management. Implement procedures to improve service speed, consistency, and operational productivity. Communicate policies, operational updates, and service expectations to employees. Resolve staffing and workflow challenges while maintaining a positive workplace culture. Collaborate with ownership and senior management to achieve business goals and improve profitability. Qualifications and Skills Previous experience in restaurant operations, hospitality management, or food service leadership. Demonstrated ability to supervise employees and coordinate daily restaurant activities. Strong leadership, communication, and interpersonal skills. Excellent customer service and conflict-resolution abilities. Knowledge of restaurant operations and food service standards. Understanding of food safety, sanitation, and workplace health requirements. Experience with staff scheduling, training, and performance management. Familiarity with inventory management, purchasing, and supplier coordination. Ability to monitor operating costs, labor expenses, and food waste. Basic financial reporting, budgeting, and sales analysis skills. Familiarity with POS systems and restaurant management software. Strong organizational, planning, and time-management abilities. Ability to manage multiple priorities in a fast-paced environment. Sound judgment and problem-solving skills. Flexibility to work evenings, weekends, holidays, and varied shifts as required. Benefits Competitive compensation based on experience and qualifications. Opportunities to strengthen operational leadership and management skills. Professional and collaborative working environment. Training and development…

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