Restaurant Operations Manager

Job Summary Leslie's Kitchen is seeking an experienced and results-oriented Restaurant Operations Manager to oversee daily restaurant activities, support team performance, and maintain high standards of customer service, food quality, and operational efficiency. The successful candidate will manage staff coordination, monitor business performance, oversee inventory and cost controls, and ensure compliance with applicable food safety and workplace regulations. This role requires strong leadership, sound decision-making, and the ability to create a positive dining experience while meeting operational goals. Key Responsibilities Oversee daily restaurant operations, including food preparation coordination, customer service, and dining room activities. Recruit, train, supervise, and evaluate restaurant employees in coordination with management. Develop staff schedules and coordinate shift assignments based on business needs. Maintain consistent service standards and address customer concerns professionally. Monitor food quality, presentation, portion control, and order accuracy. Manage inventory levels, purchasing requests, supplier communication, and stock rotation. Monitor operating expenses, labor costs, and waste to support financial performance. Review sales reports and operational metrics to identify opportunities for improvement. Ensure compliance with applicable food safety, sanitation, workplace safety, and employment requirements. Conduct routine inspections of kitchen, dining, storage, and service areas. Establish clear procedures for opening, closing, cash handling, and shift handovers. Coordinate with vendors and service providers to maintain reliable operations. Support promotional activities and initiatives designed to improve customer satisfaction and business performance. Prepare operational reports and communicate important updates to ownership or senior management. Identify workflow challenges and implement practical improvements to productivity and service quality. Qualifications and Requirements High school diploma or equivalent required; a degree or relevant training in hospitality or business management is preferred. Previous experience in restaurant management, food service supervision, or hospitality operations. Demonstrated ability to lead, motivate, and develop a team. Knowledge of restaurant procedures, food safety, sanitation, and customer service standards. Experience with staff scheduling, inventory management, and cost control. Familiarity with point-of-sale (POS) systems and basic financial reporting. Strong communication, organization, and problem-solving skills. Ability to manage competing priorities in a fast-paced environment. Flexibility to work evenings, weekends, and holidays as needed. Preferred Skills Restaurant leadership and team development. Budget monitoring and expense management. Inventory control and purchasing coordination. Customer relationship management. Sales analysis and operational reporting. Conflict resolution and decision-making. Process improvement and performance monitoring. Work Environment The Restaurant Operations Manager works in a dynamic restaurant setting, balancing administrative responsibilities with hands-on supervision of service and kitchen operations. The role requires regular communication with employees, suppliers, customers, and management. Extended periods of standing and a flexible schedule may be necessary during busy service periods. Benefits Depending on company policy, employment status, and eligibility, benefits may include: Competitive salary. Paid time off. Employee meal benefits. Professional training and leadership development. Performance-based incentives where offered. Opportunities for advancement into senior hospitality or multi-unit operations management. About the Company Leslie's Kitchen is the company named for this opportunity. The Restaurant Operations Manager will help coordinate daily activities, support employees, and maintain consi…

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