Restaurant Operations Manager

Job Description Amanda's European Cafe is seeking an experienced, organized, and service-oriented Restaurant Operations Manager to oversee daily restaurant activities and ensure smooth, efficient, and high-quality operations. The successful candidate will coordinate front-of-house and kitchen teams, maintain food and service standards, manage staffing and inventory, and support the cafe's business objectives. This role requires strong leadership, operational knowledge, and a passion for delivering excellent hospitality in a welcoming European cafe environment. Key Responsibilities Oversee daily restaurant operations and ensure efficient workflow across all departments. Supervise front-of-house employees, kitchen staff, and service team members. Coordinate staff schedules, shift assignments, and daily operational responsibilities. Recruit, onboard, train, and support employees to maintain consistent service standards. Provide coaching and guidance to improve staff performance and productivity. Ensure guests receive friendly, attentive, and professional customer service. Handle customer feedback, resolve complaints, and address service issues promptly. Coordinate kitchen and service activities to ensure accurate and timely food delivery. Monitor food preparation, presentation, portion consistency, and overall quality. Maintain consistency in menu execution and cafe service standards. Ensure compliance with food safety, sanitation, hygiene, and workplace safety requirements. Monitor food, beverage, and operating supply inventory. Coordinate purchasing, receiving, storage, and stock rotation procedures. Identify opportunities to reduce food waste and improve inventory efficiency. Monitor labor expenses, food costs, and other operational expenditures. Review sales reports and operational performance to identify improvement opportunities. Assist with cash handling, payment processing, and daily financial reconciliation. Ensure dining areas, kitchen spaces, service stations, and restrooms remain clean and organized. Coordinate opening, closing, and daily preparation procedures. Monitor equipment conditions and arrange maintenance when necessary. Encourage teamwork, accountability, and professional communication among employees. Support menu updates, seasonal offerings, promotions, and special cafe events. Maintain effective communication between management, kitchen personnel, and service staff. Prepare operational reports and communicate important updates to senior management. Implement improvements that enhance efficiency, customer satisfaction, and overall restaurant performance. Qualifications and Skills Previous experience in restaurant, cafe, or hospitality operations management. Supervisory experience and the ability to lead a diverse team. Strong understanding of food service and restaurant operating procedures. Excellent leadership, communication, and interpersonal skills. Knowledge of European-style cafe dining and food presentation is an advantage. Strong customer service and conflict-resolution abilities. Understanding of food safety, sanitation, and hygiene standards. Experience with staff scheduling, training, and performance supervision. Knowledge of inventory management, purchasing, and stock control. Familiarity with food costing, labor management, and expense monitoring. Experience using point-of-sale systems and restaurant management software. Strong organizational skills and attention to detail. Ability to manage multiple priorities in a busy restaurant environment. Good judgment, problem-solving skills, and a proactive approach to management. Professional attitude, reliability, and commitment to service excellence. Flexibility to work evenings, weekends, holidays, and varied shifts as required. Benefits Competitive compensation based on experience and qualifications. Opportunities for professional development and career advancement. Hands-on experience in restaurant operations and team leadership. Supportive and c…

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