Restaurant Operations Manager

Job Description Community Matters Cafe is seeking an experienced, organized, and community-minded Restaurant Operations Manager to oversee daily café operations and ensure a welcoming, efficient, and high-quality customer experience. The successful candidate will coordinate front-of-house and kitchen activities, supervise employees, manage inventory, monitor operational performance, and maintain excellent standards of food quality, service, and cleanliness. This role requires strong leadership, effective communication, sound decision-making, and a commitment to building a positive environment for guests, employees, and the wider community. Key Responsibilities Oversee daily café operations to ensure smooth, efficient, and consistent service. Coordinate front-of-house and kitchen activities to maintain an organized workflow. Lead, supervise, and motivate employees to deliver excellent customer service. Prepare staff schedules, assign daily responsibilities, and coordinate shift coverage. Assist with recruiting, onboarding, training, and developing team members. Establish clear performance expectations and provide constructive feedback. Ensure guests receive friendly, attentive, and professional service. Address customer questions, concerns, and complaints promptly and respectfully. Maintain consistent standards for food preparation, beverage quality, presentation, and service. Coordinate with kitchen staff and baristas to ensure accurate and timely orders. Monitor daily sales, labor expenses, operational costs, and other performance indicators. Identify opportunities to improve efficiency, customer satisfaction, and overall café performance. Manage inventory levels, supply orders, stock rotation, and proper storage procedures. Coordinate with suppliers to maintain reliable access to ingredients and operational supplies. Monitor food costs and reduce waste through effective portion control and inventory management. Oversee point-of-sale procedures, payment handling, and daily operational reporting. Ensure compliance with food safety, sanitation, hygiene, and workplace safety standards. Maintain clean, organized, and welcoming dining areas, preparation spaces, and service stations. Monitor equipment condition and coordinate maintenance when necessary. Support café promotions, community activities, special events, and customer engagement initiatives as assigned. Review customer feedback and implement practical improvements to service delivery. Ensure employees follow company policies, operating procedures, and professional conduct standards. Maintain accurate inventory records, staff documentation, and operational reports. Communicate staffing needs, operational challenges, and improvement plans to senior management. Encourage teamwork, respect, accountability, and a supportive workplace culture. Qualifications and Skills Previous experience in café, restaurant, or hospitality operations is required or strongly preferred. Previous supervisory or management experience is an advantage. Strong understanding of food service, beverage operations, and customer service standards. Excellent leadership, communication, and team-management abilities. Experience with staff scheduling, employee training, and performance supervision. Knowledge of inventory control, purchasing, and cost-management procedures. Familiarity with point-of-sale systems and restaurant management software. Understanding of sales reporting, labor costs, and operational budgeting. Strong organizational, planning, and time-management skills. Ability to resolve customer concerns professionally and make sound decisions. Knowledge of food safety, sanitation, and workplace health and safety practices. Ability to manage multiple priorities in a fast-paced environment. Professional attitude, reliability, and attention to detail. Commitment to creating an inclusive, welcoming, and respectful environment for customers and employees. Flexibility …

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