Restaurant Operations Manager

Job Description Waverly Kitchen & Bar Charlestown is seeking an experienced and organized Restaurant Operations Manager to oversee daily restaurant operations and help deliver excellent guest service. This role involves coordinating front-of-house and kitchen activities, supporting staff development, maintaining food and service standards, monitoring inventory, and helping ensure efficient restaurant performance. The ideal candidate has strong leadership, communication, and problem-solving skills and can manage multiple priorities in a fast-paced restaurant environment. Key Responsibilities Oversee daily restaurant operations and guest-service activities. Coordinate front-of-house and kitchen workflow throughout each shift. Support, guide, and motivate restaurant team members. Monitor food quality, order accuracy, cleanliness, and service standards. Assist with employee onboarding, training, and performance coaching. Help prepare staff schedules and coordinate shift coverage. Respond to guest feedback and resolve service concerns professionally. Monitor food, beverage, and restaurant supply inventory. Assist with ordering, receiving, organizing, and restocking supplies. Support POS operations, cash-handling procedures, and daily reporting. Help monitor labor, waste, and operating costs according to company procedures. Maintain clean, organized, and properly stocked dining, kitchen, and service areas. Support opening and closing procedures and daily operational checklists. Identify workflow issues and communicate improvement opportunities to management. Follow food-safety, sanitation, workplace safety, and company procedures. Qualifications Previous restaurant, hospitality, or food-service experience. Prior supervisory, assistant manager, or restaurant operations experience preferred. Strong leadership, communication, and customer-service skills. Excellent organizational and time-management abilities. Ability to manage multiple priorities in a fast-paced environment. Good judgment and problem-solving skills. Familiarity with POS systems, inventory management, and restaurant procedures. Ability to train, support, and motivate team members. Strong attention to food quality, cleanliness, and guest satisfaction. Professional and dependable approach to work. Benefits Training and management support. Opportunities for professional development and career growth. Flexible scheduling may be available. Employee meal discounts or restaurant perks may be available. Supportive and team-oriented work environment. Additional benefits may vary by position and employment status. About the Company Waverly Kitchen & Bar Charlestown provides a restaurant and bar environment focused on food, beverages, hospitality, and attentive guest service. The restaurant team works together to maintain efficient daily operations, consistent service standards, and a welcoming dining experience for guests. Pay: $25.00 - $30.00 per hour Expected hours: 35.0 per week Benefits: 401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Paid time off Paid training Vision insurance Work Location: In person

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