Resourcing Coordinator - Dispatcher USA EDT

About Indigo Indigo is a strategic operational partner for critical digital infrastructure. We help customers design, deploy, support and scale the infrastructure their businesses rely on, giving them greater control, consistency and confidence. Our teams work across subsea, terrestrial, wireless, data centre and NOC environments, bringing specialist expertise, 24/7 support, field services and managed services together under one accountable model. Being part of Indigo means working in a business where operational excellence, customer trust and doing things properly matter. We support customers in complex, performance-critical environments, helping them reduce risk, protect performance and deliver with confidence. Our people are central to that mission, bringing the skill, responsiveness and accountability needed to support the next generation of digital infrastructure. As an Investors in People Gold accredited employer, we're committed to investing in the growth and development of our people. About The Role Sitting within the Global Service Delivery team, the Resource Coordinator is responsible for planning, scheduling and coordinating engineering resources across the United States and Canada. Working closely with Engineering Managers, Partner Managers and operational teams, you'll ensure the right resources are deployed to customer incidents, maintenance activities and project work while maintaining service levels, resource utilisation and operational efficiency. The role requires an understanding of field service delivery within telecommunications, network infrastructure, managed services or data centre environments, enabling you to align the right technical resource to the right activity and support successful customer outcomes. This is a fully remote role supporting the Eastern Daylight Time Zone and is critical to ensuring the effective delivery of field services across North America. Candidates must be based in the United States and authorised to work without sponsorship. A valid passport is required for travel to the United Kingdom for initial onboarding and training. The successful candidate will require a suitable home working environment and a reliable hardwired internet connection with a minimum download speed of 100Mbps and upload speed of 20Mbps. OSHA-10 certification, or willingness to obtain certification, is also required. What You'll Do Plan and schedule engineering resources for break-fix, maintenance and project activities across North America. Coordinate internal engineers and third-party partners, ensuring resources are assigned based on skills, availability, location and operational requirements. Manage work allocation and scheduling activities through Salesforce Field Service Lightning (FSL), Field Nation and other field service management platforms. Review scopes of work and resource requirements to ensure appropriately skilled engineers are assigned to customer activities. Maintain awareness of engineering competencies, certifications and technical skillsets to support effective resource allocation. Support the delivery of field services across network infrastructure, connectivity, cabling and data centre environments. Review completed works and technician deliverables, ensuring customer requirements have been met and records are accurately maintained. Maintain accurate records relating to resource availability, utilisation, training activities and absences. Monitor resource capacity and utilisation, supporting workforce planning and forecasting activities. Ensure customer service levels are achieved through effective scheduling, coordination and escalation management. Manage and maintain access cards, keys and site access records. Coordinate onboarding activities for new engineers, including access requirements, training and system setup. Support maintenance of engineering skills matrices and coordinate training and shadowing opportunities. Work closely with Service Delivery, Engineering, Project Mana…

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