Residential Scheduler - Oshkosh

Positions with a Purpose: Exceptional People, Extraordinary Care! Clarity Care is a nonprofit organization dedicated to supporting individuals with varying abilities so they can lead independent, fulfilling lives within their communities. Guided by a strong mission, vision, and set of core values, we strive to be Wisconsin’s provider of choice for compassionate, high-quality care. We pride ourselves on delivering services with respect, integrity, and a deep commitment to the people we serve. Our team members help empower individuals by offering personalized programs that honor each person’s uniqueness and potential. The Residential Scheduler supports the day-to-day operation of the scheduling department. They provide support to other scheduling staff, direct care staff, and management in the following functional areas: telecommunication, electronic communication, timecard verification, data entry, customer service, departmental support, and scheduling. ESSENTIAL DUTIES AND RESPONSIBILITIES: Understand the Residential Group Homes, their Needs and Outcomes. Utilize and maintain the Paycom Scheduling Software Program leading to appropriate Member Care, accurate schedules, and increased internal and external customer satisfaction. Ensure proper implementation and usage of all Paycom Scheduling functions across Residential facilities, to include future enhancements. Establish New Hires in their On the Job training schedules. Schedule employees to fill staffing vacancies, meet Member needs and to maintain staffing requirements, i.e., with call-ins, picked-up shifts, and arrangement of hours. Enter call-ins in to the absentee database. Ability to multi-task and ability to work in a fast paced environment with excellent internal and external customer service skills. Answer phones and text messages with professionalism and respond appropriately to the needs of our internal and external customers. Assist in supporting and sustaining scheduling programs and processes such as: Float program, Minor program, ensuring employee placement satisfaction, maximum utilization of working hours, etc. Maintain, process, and update all related calendars to fulfill Member, company, and employee staffing needs. Communicate open hours to employees, management staff, and other scheduling staff in efforts to ensure adequate staffing. Listen and respond to internal and external customers’ needs and concerns in a professional manner. Work with the Team to politely resolve such. Perform typing, data entry, and clerical duties accurately and completely to ensure reliability and accountability. Assist with on-call responsibilities for evenings, weekends, and holidays on an established alternating schedule or needed basis. Provide reports and assistance to management and other departments as directed. Maintain and update hours authorized and Member/employee placements. Work cooperatively with other scheduling staff, direct care staff, and management working towards meeting overtime reduction goals. Assist with working direct care hours in the group homes as needed based on open hours. EDUCATION AND OTHER QUALFICATIONS: A Bachelor’s degree in Human Services, Psychology or Supply Chain Management. An Associate’s Degree will be considered. Or, related field with two (2) years’ experience working with elders or persons with disabilities. Possess advanced computer and telecommunication skills, with proficiency in Microsoft Office Suite. Excellent organizational, time management, and critical thinking skills. An energetic, outgoing, detail-oriented person who demonstrates strong written and verbal communication skills. Ability to be resourceful and proactive when issues arise. Must possess a valid WI driver’s license, and ability to meet agency driving standards. Must provide proof of auto insurance. Must pass periodic WI Caregiver Background Checks including Department of Justice Criminal Record Checks, and/or that of previou…

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