Resident Services Coordinator

Skill Set/Experience Requirements: Required Skills: Administration & Customer Service Intermediate Skills: Procurement, Trades Liaison, Staff Scheduling Advanced Skills and Asset: Property Management Administration, Leasing and Sales, Accounts Receivable, Resident Relations, Organization, Deadline and Timeline Compliance, Residential Tenancies Act, AODA, Human Rights Act Duty and Task Outline: Provide superior service to residents and ever-improvement of service quality. Preparation of written correspondence and building notices under direction of Property Manager and Senior Property Manager. Answering phones, emails and written correspondence addressed to the management office. Coordinate and execute leasing office with move-in and move-out preparations and showing apartments to prospects. Superior record-keeping, reporting and maintenance of administrative data in the management office (i.e. Tenant database, parking, lockers, etc.). Oversight of tenant work order tracking and ensure expedient service. Collection of tenant rent payments Assist with preparation of Rent Increases documents (N1’s). Preparation, obtaining approval and issuing of Purchase Orders under absolute approval of Property Manager and Senior Property Manager. Assistance and administrative support to the Property Manager and Senior Management. Maintain offices in a neat and orderly fashion at all times. Other tasks/projects as assigned by Property Manager and/or Senior Management. Performance Appraisal Platform: Customer Service and Retention Vacancy Team Work Skills Administrative Accuracy and Deadline Compliance Policy and Process Compliance At Westwood Management International, we value the unique skills and experiences each individual brings to the property, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let us know. Please Note: Full Time - 9am - 5pm; Any Overtime to be Pre-Approved - No Health Plan Coverage Job Type: Full-time Pay: $47,000.00-$50,000.00 per year Experience: property management: 1 year (preferred) Work Location: In person

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