Repair Operations Manager

The Repair Operations Manager leads device processing operations in a fast-paced, high-growth environment. This role is accountable for production performance, quality standards, workforce development, and operational efficiency. You’ll oversee supervisors and technical teams to ensure production goals and customer SLAs are consistently met. This is an onsite role in our Mt Juliet TN facility. What will be my duties and responsibilities in this job? Lead and supervise supervisors and production staff to execute device processing in line with company standards and work instructions Drive production performance, ensuring quality, throughput, and SLA targets are met Monitor workflows, enforce quality controls, and implement reporting systems to track KPIs Partner with leadership to set daily production plans, priorities, and continuous improvement initiatives Optimize operations through line balancing, WIP reduction, and process improvements Coach, train, and develop team members; foster a positive, high-performance culture Implement and improve operational systems, procedures, and workforce planning Maintain a safe, compliant, and efficient work environment What are the requirements needed for this position? 8+ years of experience in manufacturing, production, distribution, assembly, reverse logistics, or related operational environments 5+ years of experience leading supervisors and managing frontline operations teams Proven experience implementing Lean, Six Sigma, 5S, or other continuous improvement methodologies Demonstrated ability to analyze operational data and make informed, data-driven decisions Experience managing an hourly workforce in a fast-paced production environment Strong leadership, coaching, and employee development skills Excellent communication, organizational, and problem-solving abilities Proficiency with Microsoft Excel and other business reporting tools Ability to manage multiple priorities while delivering results in a dynamic environment What other skills/experience would be helpful to have? Bachelor's degree in Business, Operations, Engineering, Supply Chain, or a related field Experience in wireless device repair, electronics manufacturing, OEM operations, or mobile device processing Knowledge of ISO 9001, R2, or similar quality certifications Familiarity with repair technologies, barcode scanning systems, and production tracking tools 10+ years of operations or production leadership experience #AssurantProudEB Pay Range $74,600.00 - $124,700.00 Expected Application Deadline 10/26/2026 If no application deadline is provided, this role may be a pipeline requisition, and we'll continue to collect applications on an ongoing basis, or there is no requirement for this information in the location where the role is posted. Any posted pay range considers a wide range of compensation factors, including candidate background, experience, and work location, while also allowing for salary growth within the position. Helping People Thrive in a Connected World Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com. What’s the culture like at Assurant? Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way. Company Overview Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering wit…

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