Remote Technology Support Specialist
Battery Network IncAt The Battery Network, we are leading the charge to turn yesterday’s batteries into tomorrow’s power.
As the nation’s premier battery collection and recycling nonprofit, we’ve spent over three decades leading the charge toward a cleaner planet and a circular economy.
We connect consumers, businesses, manufacturers, and municipalities through one trusted network. We provide education, collection
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, logistics, and compliance expertise, helping our partners stay ahead of regulation while capturing the critical materials that power the future. We keep valuable materials in circulation and out of landfills—reducing reliance on foreign supply chains, strengthening America’s energy independence, and protecting people, property, and the planet.
We’re looking for passionate changemakers to help us scale our impact and shape the future of sustainability. If you're ready to turn purpose into action, you’ll thrive in our mission-driven, collaborative environment. Learn more at batterynetwork.org and follow us on Facebook , Instagram , or LinkedIn .
POSITION SUMMARY
The Technology Support Specialist, reporting to the Manager, Technology Operations, will provide technical assistance and support for end-users within the organization. This role is responsible for troubleshooting hardware and software issues, monitoring and maintaining Technology Services systems and services, and implementing solution to ensure efficient and reliable technology operations. The Technology Support Specialist will also contribute to improving Technology Services processes, managing user accounts, and delivering excellent customer service to all team members.
MAJOR DUTIES AND RESPONSIBILITIES
Duties and responsibilities of this role include but are not limited to the following:
• Provide first-level technical support to resolve service, hardware, software, and network-related issues for end-users.
• Monitor and respond to Technology Services support requests through the ticketing system in a timely manner.
• Configure, install, and maintain Technology Services equipment, including desktops, laptops, mobile devices, and peripherals.
• Assist with managing user accounts, permissions, and access across various systems.
• Support Technology Services infrastructure, including networks, applications, and cloud-based services.
• Collaborate with the Manager, Technology Operations to implement and maintain Technology Services policies and procedures.
• Identify and recommend improvements to Technology Services processes and workflows.
• Document technical issues and solutions to contribute to a knowledge base for future reference.
• Assist with employee onboarding by setting up Technology Services resources and providing training on systems and tools.
• Ensure Technology Services equipment and systems are secure and comply with organizational standards.
• Support upgrades and deployments of new applications and services.
CORE QUALIFICATIONS
• Minimum three (3) years' experience in Technology Services support or a similar role; OR
• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience.
• Minimum three (3) years' experience with Microsoft 365 applications and cloud services (e.g., Teams, Exchange, OneDrive).
• Ability to document technical solutions clearly and concisely.
• Must be authorized to work lawfully in the United States for The Battery Network, with or without sponsorship.
• PREFERRED QUALIFICATIONS
• Experience administering Microsoft 365 (e.g., Entra, Intune, Defender, Purview, Exchange, Teams, and SharePoint).
• Experience in Azure DevOps preferred.
• Proficiency in troubleshooting hardware, software, and network-related issues.
• Strong proficiency with Microsoft Office Suite.
• Strong problem-solving and analytical skills.
• Excellent communication and customer service skills.
• Experience with cybersecurity awareness and best practices.
• Experience working in a team-oriented, collabo