Remote Maintenance Coordinator and Tenant-Vendor Relations Specialist

Overview Franconia Property Management is a New Hampshire-based property management company overseeing a growing portfolio of approximately 350 residential units throughout Central and Southern New Hampshire. We are seeking an experienced, highly organized, and proactive Remote Maintenance Coordinator & Tenant-Vendor Relations Specialist to support the daily operations of our multifamily property management portfolio. Prior property management experience and proficiency with AppFolio are mandatory for this position. We are looking for someone who can hit the ground running, independently manage maintenance coordination, communicate effectively with tenants and vendors, and provide reliable administrative and leasing support. The ideal candidate is a resourceful problem-solver who takes ownership of tasks, follows through on outstanding issues, and thrives in a fast-paced, remote work environment. Key Responsibilities Maintenance Coordination & Vendor Management Receive, prioritize, assign, and track maintenance requests and work orders through AppFolio. Coordinate scheduling with maintenance technicians, contractors, and third-party vendors. Monitor open work orders and follow up consistently to ensure timely completion. Obtain vendor quotes, coordinate approvals, and verify work completion. Communicate maintenance updates to tenants and property management staff. Coordinate emergency maintenance requests and escalate urgent issues appropriately. Maintain accurate maintenance records, invoices, and vendor communications within AppFolio. Tenant & Vendor Relations Manage the general property management email inbox and designated phone extension. Serve as a primary point of contact for tenant inquiries, complaints, and maintenance requests. Maintain professional, responsive communication with tenants, vendors, and management staff. Coordinate access to occupied units for repairs, inspections, and maintenance. Resolve routine tenant concerns independently and escalate more complex issues as needed. Follow up on outstanding matters to ensure tenant concerns are fully addressed. Required Qualifications Previous professional experience in residential property management is required. Hands-on experience using AppFolio Property Manager is required. Experience managing maintenance work orders, coordinating vendors, and communicating with tenants. Strong understanding of residential property management operations, including leasing, maintenance, tenant relations, and basic accounting procedures. Excellent written and verbal communication skills. Strong organizational skills and the ability to manage multiple competing priorities. Ability to independently troubleshoot problems, make sound decisions, and follow tasks through to completion. Proficiency with Microsoft Office, Google Workspace, and standard administrative tools. Comfortable handling frequent phone calls, emails, and tenant interactions. Reliable internet connection and a quiet, professional remote workspace. Please do not apply if you do not have prior property management experience and hands-on experience with AppFolio. Both qualifications are mandatory. Preferred Qualifications Experience managing multifamily residential properties. Familiarity with New Hampshire landlord-tenant laws and property management practices. Experience coordinating multiple vendors across geographically dispersed properties. Experience processing security deposits, rental applications, lease renewals, and tenant ledger adjustments. Familiarity with Section 8 and other housing assistance programs. Previous experience working remotely in a property management or maintenance coordination role. Pay: $12.00 - $15.00 per hour Expected hours: 40.0 per week Experience: Property management: 1 year (Preferred) Appfolio: 1 year (Preferred) Work Location: Remote

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