Remote Inventory Support Specialist (Chicago, IL)
TurncareAbout TurnCare
TurnCare is a medical device company dedicated to improving patient outcomes through innovative technology. The Guardian program is a patient management system designed to help protect the health of critically ill patients. We are committed to delivering responsive customer support, reliable operational execution, and strong cross-functional partnership throughout the Guardian prog
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ram lifecycle.
Role Description
Location: Remote - US - Central (Chicago, IL)
The Inventory Support Specialist (ISS) is the operational owner and field liaison for Guardian equipment management within assigned customer accounts. The ISS ensures that equipment is available, accurately tracked, properly installed, operationally ready, and moved efficiently through hospital workflows. This role coordinates closely with Biomedical Engineering, Supply Chain, Shipping and Receiving, Environmental Services, Patient Transport, frontline hospital staff, and internal TurnCare teams.
The ISS combines inventory discipline, customer service, field execution, and foundational product support. The position supports pilots, go-lives, commercialization, account expansion, routine rounding, troubleshooting, returns, and replacement workflows. Success requires strong organization, attention to detail, ownership, sound judgment, comfort working in acute-care environments, and the ability to operate independently in a fast-paced, team-oriented setting.
Duties & Responsibilities
Inventory Ownership and Control
• Serve as the primary onsite operational owner for Guardian inventory within assigned facilities and health systems.
• Implement and maintain standardized inventory tracking and control processes for controllers, surfaces, clamps, straps, accessories, replacement equipment, and backup inventory.
• Perform routine inventory audits; reconcile missing, damaged, underused, or unaccounted-for equipment and communicate corrective actions.
• Monitor inventory levels, product access, utilization patterns, storage locations, and readiness to support patient care and customer demand.
• Partner with clinical and operational stakeholders to align inventory placement and par levels with utilization trends, unit needs, go-live requirements, and expansion plans.
• Clean, repackage, stage, redistribute, and account for equipment in accordance with approved TurnCare procedures and hospital infection-prevention requirements.
• Coordinate equipment retrieval, replacement, and redistribution to minimize downtime and maintain operational continuity.
Hospital Department Relationships and Workflow Coordination
Establish and maintain effective working relationships with the following hospital departments and operational partners:
• Biomedical Engineering (Biomed): Coordinate maintenance and repair workflows, faulty-equipment evaluation, work-order escalation, troubleshooting, and tracking of equipment sent for repair or replacement.
• Supply Chain: Coordinate inventory movement, storage, accountability, replacement logistics, inventory reconciliation, and utilization reporting.
• Shipping and Receiving: Coordinate inbound and outbound Guardian shipments, return shipments, packaging standards, shipping documentation, shipment tracking, and delivery confirmation.
• Environmental Services (EVS): Clarify cleaning and disinfection ownership, reinforce approved cleaning workflows, and support timely equipment turnaround and readiness.
• Patient Transport: Support education and workflow alignment for safe, efficient movement of Guardian equipment throughout the facility and escalate barriers that affect equipment availability or patient movement.
• Frontline Clinical and Unit Leadership: Support operational workflow adherence, equipment access, issue identification, and escalation while deferring clinical decision-making and patient-care education to qualified clinical personnel.
Equipment Deployment, Installation, and Readiness
• Install and remove Guardian-related clamps, s