[Remote] Global Account Director (Supply Chain Solutions)
KinaxisNote: The job is a remote job and is open to candidates in USA. Kinaxis is a global leader in modern supply chain orchestration, powering complex global supply chains through an AI-infused platform. The Global Account Director drives business transformation, long-term value, and growth for large global enterprise customers by developing account strategies, influencing executive stakeholders, manag
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ing complex relationships, and identifying expansion opportunities.
Responsibilities
• Orchestrate and lead Kinaxis’ relationships with key global stakeholders, gaining a deep understanding of their organizational structures, strategic goals, and supply chain
• Develop and implement a governance model to manage global enterprise accounts, ensuring consistent delivery of high-value solutions
• Lead the cross functional Kinaxis team, leveraging the expertise from Product Management, Customer Success, Support, Professional Services, and integration partners to develop a unified strategy that drives customer transformation and meets business objectives
• Partner closely with Sales and Renewals teams to create joint account plans, identify and qualify expansion opportunities, and drive growth through SQL generation and conversion
• Influence NRR performance by driving adoption, enabling retention readiness, and identifying expansion triggers across your portfolio
• Oversee light commercial responsibilities, including tracking and managing licenses, users, and scenarios to enhance account value and drive growth
• Act as a primary liaison between Kinaxis and the customer’s executive leadership, delivering insight into how Kinaxis solutions can address evolving business challenges
• Influence and negotiate for roadmap alignment with customers, ensuring that Kinaxis innovations are prioritized to meet strategic business goals
• Champion change management initiatives to ensure seamless solution adoption across all levels of the customer organization, enabling full business transformation and value realization
• Collaborate with customers to define and track customer-specific KPIs and business impact metrics, providing strategic recommendations to support value realization and continued expansion
• Manage escalations swiftly and effectively, collaborating with internal teams to develop rapid-response strategies that preserve customer trust and satisfaction
Skills
• Bachelor's degree in Business, Engineering, Supply Chain Management, or a related field
• 10+ years of experience managing Forbes Top 100 and global accounts, with a proven track record of leading high-impact, strategic client relationships and driving business transformation
• Exceptional leadership, communication, and collaboration skills with the ability to influence executive stakeholders and build consensus across cross-functional teams
• Demonstrated success working with cross-functional teams and orchestrating multi-region enterprise strategies that deliver both retention and growth
• Strong Expertise in Supply Chain Management, including deep knowledge of processes, systems, and industry best practices
• Proven ability to identify and qualify expansion opportunities, influencing portfolio NRR and SQL generation while collaborating closely with Sales and Renewals
• Proven ability to work with SaaS solutions, leveraging technology to drive business outcomes and optimize supply chain operations
• Extensive experience utilizing Salesforce (SFDC) and Gainsight to manage customer relationships, track account health and opportunities, and driving proactive engagement
• MBA or advanced degree preferred
• PMP Certification considered an asset
Benefits
• Flexible vacation and Kinaxis Days (company-wide days off)
• Flexible work options
• Physical and mental well-being programs
• Regularly scheduled virtual fitness classes
• Mentorship programs, training, and career development
• Recognition programs and referral rewards
• Hackathons
Company Overview
• Kinaxis is a leading provider