Remote Diesel Parts Salesperson

Remote Parts Salesperson The Remote Parts Salesperson is responsible for providing excellent customer service and parts sales support to customers, technicians, and service advisors from a home-based office. This role assists with parts inquiries, identifies the correct parts, processes sales and orders, and works closely with the parts teams at Berman Truck Group's six Pennsylvania branches to support efficient operations, accurate transactions, and positive customer experiences. Core Focus Remote customer service and parts sales support Accurate parts identification, order processing, and transaction support Communication and coordination with branch parts and service teams Key Responsibilities Respond promptly and professionally to customer, technician, and service advisor inquiries by phone, email, and other company communication platforms Assist customers, technicians, and service advisors in identifying and selecting the correct parts using catalogs, diagrams, and electronic systems Process parts sales, returns, special orders, and warranty transactions accurately Answer incoming calls and respond to parts inquiries in a timely and professional manner Proactively engage existing and potential customers to identify needs, provide product solutions, and communicate current sales opportunities and trends Maintain accurate documentation of parts inquiries, transactions, orders, and related inventory information Coordinate with branch personnel regarding parts availability, order fulfillment, transfers, and customer pickup or delivery arrangements Monitor inventory information through company systems and communicate shortages, discrepancies, or other concerns to the appropriate branch personnel or management Maintain an organized and professional remote work area and handle customer and company information appropriately Follow company policies, procedures, customer service standards, and loss prevention practices Support team members across all branches and contribute to a positive, collaborative work environment Qualifications Previous experience in parts sales, retail, diesel, or equipment environments preferred Strong customer service, telephone, written, and verbal communication skills Comfortable using computers, email, phone systems, point-of-sale platforms, and inventory systems Ability to identify parts using catalogs, diagrams, or electronic systems (training provided) Strong attention to detail and ability to multitask while working independently in a fast-paced setting Dependable, punctual, self-motivated, and team-oriented Service Standards & Expectations Provide professional, courteous, and responsive service through phone, email, and other communication channels Maintain accuracy in parts selection, transactions, order entry, and documentation Promote teamwork, accountability, and a customer-first approach while supporting all six branches Follow all company policies, procedures, and standards, including those applicable during occasional on-site visits Success in This Role Looks Like Efficient and accurate remote parts support for customers, technicians, and service teams Timely handling of inquiries, quotes, sales, returns, and special orders Positive customer feedback, repeat business, and strong customer relationships Consistent communication and collaboration with parts and service teams across all six branches Work Environment Primarily performed remotely from the employee's home office Must reside in Pennsylvania and maintain a reliable home-work environment with dependable internet and telephone access May be required to travel occasionally to any of Berman Truck Group's six Pennsylvania branches for business needs, meetings, training, or operational support Regular communication and collaboration with customers, technicians, service advisors, and branch personnel Occasional on-site visits may involve time in parts departments or warehouse areas, where noise, dust, and temperature variations may be prese…

View the full posting and apply