Remote Customer Service and Sales Manager

About Global Importing Group Global Importing Group is a leading importer and distributor of Eastern European and specialty foods in the United States, with over 25 years of experience. We supply grocery stores across the country and are looking for a motivated Remote Sales & Account Manager to help us grow our business. About the Role This is more than a customer service position. You'll manage your own customer accounts, build strong relationships, increase sales, and ensure orders are processed smoothly. We're looking for someone who enjoys selling, takes initiative, and can solve problems independently. What You'll Do Grow Sales: Contact existing customers, promote new products and special offers, upsell, and reactivate inactive accounts. Manage Accounts: Build strong relationships with customers and encourage repeat orders. Process Orders: Review customer orders and ensure accuracy. Coordinate Deliveries: Work with third-party logistics (3PL) providers to arrange shipments and confirm delivery costs. Solve Problems: Handle customer questions, delivery issues, returns, and complaints professionally. Track Performance: Keep customer records updated in our CRM and monitor sales goals. What We're Looking For 2+ years of sales experience , preferably B2B or inside sales. Fluent English (C1/C2) and Russian — both required. Strong communication, negotiation, and customer relationship skills. A proactive, sales-driven mindset with the confidence to upsell and close sales. Good computer skills and the ability to learn CRM and other business software. Strong attention to detail, reliability, and the ability to work independently. Food industry experience is a plus, but not required. Remote Work Requirements Reliable high-speed internet and backup power. Quiet, professional home workspace. Headset with microphone and dual monitors. What We Offer CA $2,000–$2,900 monthly earning potential , including base salary and performance bonuses. Uncapped sales bonuses for growing sales, promoting priority products, and reactivating customers. Full training and ongoing support. Stable, long-term employment with an established US company. Opportunities to grow professionally and financially. Job Type: Full-time Pay: $2,000.00-$2,900.00 per month Experience: Sales: 2 years (required) Language: Russian (required) English (required) Work Location: Remote

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