Regulated Medical Waste (RMW) Dispatcher

Position Summary The RMW Dispatcher is responsible for coordinating the daily activities of drivers and service routes to ensure safe, timely, compliant, and efficient collection and transportation of regulated medical waste (RMW), sharps, pharmaceutical waste, and related materials. This position serves as a central point of communication between drivers, customers, operations, sales/customer service, and management. The Dispatcher is responsible for maintaining accurate route and service information, responding to daily operational issues, supporting required transportation and waste documentation, and ensuring service commitments are completed or appropriately escalated. Primary Responsibilities Daily Dispatch & Route Management Coordinate and monitor daily driver routes, pickups, deliveries, and transfer activities. Confirm drivers have the information, equipment, supplies, and documentation necessary to complete assigned routes. Monitor route progress throughout the day and respond to delays, missed stops, vehicle issues, customer changes, or other disruptions. Reassign or adjust routes when necessary to maintain customer service and operational efficiency. Communicate schedule and route changes clearly to drivers and affected departments. Coordinate special pickups, added stops, and customer requests. Ensure incomplete or missed services are documented, communicated, and rescheduled promptly. Driver Communication & Support Serve as the primary operational contact for drivers during their routes. Provide drivers with customer instructions, access information, service requirements, and schedule changes. Maintain professional and timely communication with drivers throughout the workday. Escalate vehicle accidents, injuries, spills, exposures, customer incidents, compliance concerns, and significant service disruptions immediately according to company procedures. Coordinate with driver supervisors and management regarding attendance, route coverage, performance issues, and operational concerns. Customer Service & Coordination Respond to customer questions regarding scheduled pickups, service status, and routine service requests. Communicate delays or service problems proactively when appropriate. Coordinate with customer service and sales regarding new accounts, service changes, cancellations, special requests, and recurring service requirements. Document relevant customer communications and service changes in HubSpot and other company systems. Ensure customer-specific instructions are accurately communicated to drivers. RMW Documentation & Compliance Support accurate completion and tracking of manifests, shipping papers, waste documentation, and other required transportation records. Utilize Compliance Publishing for applicable waste documentation, manifests, labels, and compliance-related functions. Review documentation for completeness and identify missing signatures, incorrect information, or other discrepancies requiring correction. Maintain appropriate records associated with pickups, deliveries, transfers, and waste shipments. Immediately escalate spills, releases, improperly packaged waste, prohibited materials, sharps exposures, or other potential compliance or safety issues. Follow company procedures applicable to DOT transportation, OSHA safety requirements, RMW handling, and applicable state requirements. Systems & Data Management Maintain accurate information in HubSpot, Compliance Publishing, routing/dispatch systems, Microsoft Office applications, and other company software. Enter and update service notes, route changes, customer information, exceptions, and operational records accurately and promptly. Use available routing and operational data to help identify inefficient routes, recurring service problems, excessive drive time, and opportunities for improvement. Maintain organized electronic records and documentation. Daily Operational Controls Review the following day's routes for staffing, vehicle availabi…

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