Regional System Specialist, WMS Superuser
DSVIf you are a current DSV employee and interested in a position in another country,please contact your Human Resource representative to discuss the process and requirements of applying. Job area: Systems/Business Data/Processes FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or bank account number. Our recruiters have an @dsv.com or @us.dsv.com email address. If you question the legitimacy of any DSV job posting, please reach out to HR@us.dsv.com . DSV - Global transport and logistics In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com Location: USA - Dallas-Fort Worth Int Apt, Grapevine, Esters Blvd Division: Air & Sea Job Posting Title: Regional System Specialist, WMS Superuser - 131570 Time Type: Full Time POSITION SUMMARY This role owns inventory accuracy, quality control, and KPI performance for the Grapevine site's. It also serves as the regional WMS superuser: the go-to expert who trains users, troubleshoots system issues, and drives process improvements through the WMS. ESSENTIAL DUTIES AND RESPONSIBILITIES Quality control Perform inbound, storage, and outbound quality checks to confirm the right part, quantity, lot/serial, and condition. Investigate discrepancies, damages, and customer complaints; document root cause and corrective action. Enforce handling requirements for sensitive product (ESD, temperature, lot/expiry control) and audit compliance against SOPs. Support customer, internal, and regulatory audits with accurate records. Inventory management Own inventory accuracy through cycle counts, reconciliations, and adjustments. Research and resolve variances between physical stock, the WMS, and customer systems. Manage holds, quarantine, and non-conforming inventory until disposition. KPIs and reporting Track and report site KPIs such as inventory accuracy, order accuracy, dock-to-stock time, on-time shipping, and productivity. Build and maintain dashboards and reports (Power BI preferred) for site leadership and customers. Flag trends early and present findings in daily and weekly operations reviews. Continuous improvement Identify waste, rework, and recurring errors; lead improvement projects using Lean / Six Sigma methods. Write and update SOPs and work instructions; train staff on new processes. Measure results of changes and sustain the gains. Regional WMS superuser Serve as first-line WMS expert for the site and region: troubleshoot issues, escalate to IT, and track to resolution. Configure and maintain locations, items, and setup data; validate system changes and upgrades through testing. Train new and existing users; build training materials and quick-reference guides. Support onboarding of new customers and process changes in the WMS. REQUIRED SKILLS & COMPETENCIES Required High school diploma or equivalent. 3+ years in warehouse operations, with at least 1 year in quality control, inventory control, or a WMS-focused role. Hands-on experience with a WMS, including setup, troubleshooting, and training others. Strong Excel skills (pivot tables, lookups) and comfort working with data. Proven record of tracking KPIs and improving results. Preferred Associate's or bachelor's degree in supply chain, logistics, business, or related …