Regional Store Operations Manager

Are you looking to join one of Canada's Greatest Places to Work and be a part of making it even better? 

Mister Safety Shoes’ mission is making workdays better. We are a proudly Canadian retail company specializing in safety footwear and clothing. Founded in 1972, we are continuously growing our presence across Canada through our retail store locations and ‘shoemobiles’. The values of caring, respect, and exceptional service start with our team. It’s a philosophy we live throughout the company, making workdays better for each other and our customers.

Purpose:

The Regional Store Operations Manager provides strategic leadership and direction for the retail division, driving sales growth, operational efficiency, and customer satisfaction. They lead and develop a high-performing team, prioritize the customer experience, and identify opportunities for business expansion and success in the retail market.

Key Responsibilities:

1. People Leadership 
2. Sales and Revenue Generation
3. Operational Excellence
4. Customer Experience and Satisfaction
5. Strategic Planning and Execution

Duties and responsibilities may include but are not limited to:

People Leadership:

• Lead and inspire a team of retail managers, supervisors, and staff to achieve sales targets and deliver exceptional customer service.
• Provide coaching, mentoring, and development opportunities to team members to enhance their skills and performance.
• Set clear expectations, communicate goals, and ensure alignment with company values and objectives. Conduct regular performance evaluations, address performance issues, and recognize and reward high achievers.
• Collaborate with HR team to support culture and people initiatives.

Sales and Revenue Generation:

• Develop and implement sales strategies to drive revenue growth and meet or exceed sales targets.
• Monitor and evaluate sales performance against targets, adjusting strategies as needed to maximize profitability.
• Collaborate with marketing and merchandising teams to plan and execute promotions, events, and visual merchandising initiatives.
• Collaborate with supply chain teams to ensure effective inventory management practices to minimize stockouts and overstock situations.

Operational Excellence:

• Oversee the efficient operation of retail stores, ensuring compliance with company policies, procedures, and standards.
• Manage budgets and expenses, including headcount, operational costs, and capital expenditures, to achieve financial objectives.
• Monitor key performance indicators (KPIs) related to store operations, such as store traffic, conversion rates, etc.
• Ensure the timely submission of reports and bonus submissions

Customer Experience and Satisfaction:

• Champion a customer-centric approach and ensure that all team members prioritize customer satisfaction and loyalty.
• Monitor customer feedback and satisfaction metrics, taking action to address concerns and enhance the overall shopping experience.

Strategic Planning and Execution:

• Develop and execute long-term strategic plans to drive business growth and achieve competitive advantage in the retail market.
• Collaborate with senior management team to align regional retail objectives with overall company goals and objectives.

This job description is intended to provide a general overview of the responsibilities and qualifications for this role. It is not an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Additional tasks may be assigned as needed to support business objectives.

Qualifications

• Post-secondary education or equivalent work experience in related field is required. Proven experience in a senior leadership role, preferably as a Regional Retail Manager or equivalent.
• Demonstrated ability to align retail strategies with business objectives.
  
• Possess effective persuasion and negotiation skills to articulate options, offer advice, and influence decision-making processes. 
  
• Able to offer flexible availability
• Sits for extended periods when in the office with the opportunity to get up and move around as desired. 
  
• Must have a valid Canadian driver's license with a clean driving record.
  
• Proven to be a strong people leader, with strong analytical and sales skills.
• Proven ability to self-manage, manage a team and achieve/exceed results.
• Ability to train, coach, and lead a team with a positive attitude.
• Must have a reliable vehicle and a clean drivers abstract and valid driver’s license
• Ability to travel throughout Ontario & Alberta, with the possibility of overnight hotel stays.
• Excellent verbal, and written communication and strong organizational skills
• Proficient in Microsoft Office (Word, Excel, PowerPoint, etc.) 
• Ability to carry objects weighing up to 50 pounds with assistance.
• Capability to climb ladders safely to access elevated areas when required for job tasks.
• Flexibility to stand for extended periods, bend and move comfortably to perform job tasks.
  

What do we offer:

• Competitive Wage:
  We offer a competitive wage to ensure you are rewarded for your contributions.
• Comprehensive Benefits:
  We offer benefits after 90 days of employment with us, this includes access to Health Benefits and Employee Assistance Program.

Is this the career step you've been seeking?

Tell us why you are awesome by submitting your resume, and let's chat about it!

Mister Safety Shoes has been named a Great Place to Work® for 4 years in a row. We are proud to be a 2024 Best Workplaces™ in Canada, a 2024 Best Workplaces™ in Retail & Hospitality and ranked #86 in Best Workplaces™ in Canada for companies with under 1000 people.

As part of our commitment to efficiency, fairness, and continuous improvement, we utilize AI tools during our selection and assessment process. These tools may assist with resume screening, skills assessments, and evaluating application responses. All AI-assisted evaluations are reviewed by our human hiring team to ensure a fair and thoughtful decision-making process.

We are an equal opportunity employer and positively encourage applications from suitably qualified and eligible candidates. If required, please include accommodation requirements with your submission