Regional Ops & Subcontractor Coordinator

JOB REQUIREMENTS: POSITION SUMMARY The Regional Operations & Subcontractor Coordinator is responsible for planning, coordinating, and monitoring commercial landscape and snow and ice operations for the GroundMasters National Division within an assigned region. This position works closely with Account Managers, subcontractors, customers, vendors, and internal teams to ensure services are properly staffed, scheduled, performed, documented, and billed according to customer expectations, Contractual Requirements, Company Standards, And Budgetary Guidelines. The Coordinator is responsible for building and maintaining a qualified subcontractor network, regional preseason and postseason readiness, service quality, storm response, compliance, billing support, and resolution of operational issues. This position requires strong organization, communication, problem-solving, negotiation and relationship-building skills, as well as flexibility during peak seasons And Active Weather Events. KEY DUTIES & RESPONSIBILITIES Regional Operations Coordinate day-to-day landscape and snow/ice operations for assigned properties and service areas. Ensure adequate subcontractor coverage, staffing, equipment, and resources to meet customer requirements. Monitor service completion, quality, budgets, and compliance with scopes of work. Identify and resolve service issues, coverage gaps, customer concerns, and safety risks; Escalate issues when appropriate. Maintain accurate property, service, subcontractor, and operational information. Establish and follow procedures that support quality, efficiency, safety, and consistent service delivery. Subcontractor Management Prospect, cold call, qualify, negotiate with, and develop relationships with new and existing subcontractor partners. Coordinate subcontractor agreements, site assignments, scopes of work, pricing, equipment rates, and required documentation. Build and maintain a reliable regional subcontractor network and proactively identify coverage needs. Monitor subcontractor performance and address quality, responsiveness, service, and compliance issues. Maintain complete subcontractor files, including agreements, W-9s, Certificates of Insurance, Licenses, And Other Required Documentation. Conduct Regular compliance audits and ensure all required documentation is current before work is performed. Snow & Ice Operations Monitor weather and coordinate preseason storm readiness, including staffing, equipment, materials, routes, and property requirements. During snow and ice events, monitor service execution and maintain communication with subcontractors and internal teams. Track service completion, timing, Equipment, Materials, Photos, And Other Required Documentation. Resolve or escalate missed services, uncovered properties, equipment/staffing issues, and other storm-related concerns. Coordinate and monitor snow removal, hauling, salting, deicing, and other winter services as required. Conduct post-storm reviews and follow up on service documentation, discrepancies, and subcontractor performance. Landscape Operations & Customer Support Coordinate and monitor recurring commercial landscape services and seasonal activities. Partner with Account Managers to understand customer scopes, expectations, service levels, and property-specific requirements. Assist with customer escalations, service recovery, inspections, and quality control. Identify Opportunities For Enhancements, Additional Services, And Other customer needs. Identify and promptly communicate safety concerns, property damage, or other conditions affecting service or customer satisfaction. Billing, Technology & Administration Review service documentation and subcontractor invoices for accuracy and compliance with contracted rates and approved work. Assist with billing reconciliation, pay questions, discrepancies, change orders, and Additional Services. Support Sitefotos And Other Operational s Stems, including setup, training, service documentation, …

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