Regional Operations Manager - Drive (Parcel)

About the Team DoorDash Drive is looking for you to join our team as a Regional Operations Manager, Parcel on our New Verticals team. DoorDash Drive is our company's hyper-growth platform team serving restaurants, grocers and retailers across the United States, Canada and Australia. The business line you'll be supporting is fast-growing, fast-paced, and is obsessed with efficiency. We are looking for someone to manage daily site regional operations via our 3P relationships. About the Role The Regional Operations Manager, Drive (Parcel) will own the day-to-day operations in a specific region within the U.S. They will work with both internal and external stakeholders to manage site operations. This role reports directly to the Senior Manager, Parcel. We expect this role to be up to 40% travel. You're excited about this opportunity because you will… Own : From first principles, you will oversee the day-to-day operations of 15-20 locations, ensuring all site processes run smoothly, efficiently and safely. Strategize : Design, build, and execute process improvement projects to drive operational efficiencies and improve service quality and reliability. Delight customers : Work cross-functionally with central teams to ensure your portfolio of sites offer customers the best experience on each and every order and your team is equipped with the tools, resources and support needed to achieve these goals. We're excited about you because… You solve problems from first principles. You're excited to solve problems in innovative ways and you resist "this is how it's always been done" thinking. You're unafraid of ambiguity. Rapid change and learning is exciting to you, and you thrive in ambiguous startup environments. You're analytical. You let data win arguments. You are a data-driven problem solver with excellent Excel / Google Sheets / data analysis skills. You're a proven leader. You have 5+ years of leadership experience and have managed leaders in an operations heavy environment. You go high and you go low. You're able to flex between day-to-day operational details and strategic planning. You're able to take insights from time spent on the floor and distill them into actionable and scalable initiatives for the business. You act like an owner. You take initiative to drive incremental improvement to the operation and manage the business as if it were your own. You have 4-6+ years' experience in on-the-ground warehousing or logistics, preferably in the 3PL space. You have familiarity with SQL. You have a Bachelor's Degree. If internal, you qualify for internal mobility guidelines. Bonus Points: You have experience starting or scaling a successful start-up. You have a demonstrated interest in logistics, on-demand services, and marketplaces. You have multi-unit management experience You have experience working with 3PLs You have built and trained high performing teams. Applications for this position are accepted on an ongoing basis About DoorDash At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more. Our Commitment to Diversity and Inclusion We're committed to growing and empowering a mo…

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