Regional Operations Manager
mSupplyAbout mSupply TM mSupply is a North American distributor of OEM repair parts and equipment serving the appliance, HVAC and plumbing industries. Headquartered in St. Louis, the company combines industry expertise with a broad product selection and a national distribution network. With 2,000 employees across the United States and Canada, mSupply delivers speed and reliability at scale, with a vast product inventory and same-day shipping. Its family of brands is focused on making sure customers always get the Right Products. Right Now.™ For more information, visit mSupply.com. About BellSimons Connecticut-based BellSimons has supplied HVAC, plumbing and refrigeration products to residential and commercial customers since 1940. The company offers a full range of equipment, controls, parts and supplies from industry-leading brands including RUUD, Mitsubishi Electric, Delta and Moen. For more information, visit bellsimons.com. Job Summary The Regional Operations Manager leads multiple branches to ensure operational excellence, safety, and customer satisfaction. This role supports and develops Branch Managers, identifies process improvements, and oversees key functions including cost control, sales, service, training, and inventory management. Regular engagement through visits, audits, and meetings ensures alignment with company standards. Job Duties & Responsibilities Provides prompt, effective customer service through timely communication, resolution, and follow-up Maintains ethical, professional relationships with customers, vendors, and internal teams Fosters cross-functional collaboration to resolve issues with a solution-focused mindset Leads by example, upholding professionalism, ethics, and company policies Conducts regular check-ins to provide coaching, feedback, and goal alignment Recognizes employee achievements and addresses issues in collaboration with HR Collaborates with leadership to achieve branch performance, safety, and operational goals Oversees P&L, cost control, compliance, and continuous improvement initiatives Leads performance reviews, facility logistics, and fleet safety management Supports training, policy execution, and recommends operational enhancements Demonstrates flexibility and initiative, including travel as required Oversees branch staffing practices and ensures compliance with company policies Manages employee relations, investigations, and partners with HR on complex matters Guides branch leaders in employee development, communication, and team building Supports talent planning, compliance initiatives, and participates in unemployment hearings Safety-sensitive role requiring constant alertness and adherence to safe work practices Maintains proficiency in company systems for administrative tasks such as data entry, messaging, call logs, and workflow updates Performs additional duties as assigned, with flexibility to adapt to changing business needs and responsibilities Qualifications Bachelor’s degree in Business, Operations Management, Supply Chain, or a related field, or equivalent relevant work experience 8+ years of experience in business operations, warehousing, supply chain, or logistics 3+ years of proven success in multi-unit leadership with strong performance metrics Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook) Skilled in using office technology, including virtual meeting platforms, computers, scanners, and phone systems Preferred Qualifications 10+ years of experience in business operations, warehousing, supply chain, logistics, or related fields; appliance industry experience is a plus. 5+ years of multi-unit leadership experience with a proven track record of achieving performance metrics. Physical Demands & Work Environment This position typically requires 40–50 hours per week and involves routine office-related physical activity, including: Regular bending and lifting or carrying items up to 10 lbs. Extended use of hands and arms for computer-ba…