Regional Manager, Terminal Operations

Job Description REGIONAL MANAGER, TERMINAL OPERATIONS Little River The Opportunity We are seeking a dynamic and collaborative leader with a strong commitment to safety to join our Terminal Operations team. Reporting to the Superintendent, Terminal Operations, you will provide strategic and operational leadership for terminal operations across the Northern Gulf Islands and Northern Sunshine Coast. In this key leadership role, you will oversee a team of Terminal Managers and operational staff, ensuring the safe, reliable, and efficient delivery of ferry services while fostering a culture of accountability, customer service, and continuous improvement. You will be responsible for operational performance, financial stewardship, workforce leadership, labour relations, and the successful implementation of corporate and regional initiatives that support BC Ferries' strategic objectives. The Role Ensures the consistent high standards of safety at the terminal for passengers, employees, and the public by: Ensuring safe practices in terminal operations and a safe working environment for all terminal staff, including verifying that all staff are properly trained Working with all Terminal Managers and Supervisors, ensure daily adherence to all relevant safety practices and policies Familiarizing terminal staff with policies and procedures as they relate to the specific terminal, conducting drills and coordinating training for terminal staff Conducting rounds of the terminal, identifying unusual activity, security breaches and reporting as necessary Participating in Joint Site Safety Committee meetings as a management representative Coordinating the terminal response in the event of an emergency Manages And Is Accountable For Effective Fiscal Management By Preparing annual terminal operations budget for labour, consumable supplies, maintenance and other operational supplies Monitoring and controlling terminal operations expenditures, explaining variances, monitoring labour costs and authoring overtime, taking timely preventative and corrective measures Preparing quarterly terminal operations variance and forecast reports Manages Human Resources / Employee Relations Activities By Assessing and hiring terminal management/staff in a manner consistent with Company policies and procedures in conjunction with Human Resources, including signing letters of offer Establishing clear performance plans for each subordinate; regularly evaluating and documenting performance, including reviewing and evaluation probationary employees to determine their ultimate acceptability as an employee at the terminal Applying the provisions of the collective agreement and acting in accordance with delegated authorities when necessary Promoting effective teamwork through timely and effective communication in matters relevant to the terminal employees Working with Crewing on schedules and workforce needs Manages The Operations Of The Terminal By Working with the Terminal Managers to ensure that daily operations meet all BCF standards Reviewing financial and other performance reports, monitoring watch labour and non-labour expenditures, approving overtime, and preparing reports including watch month-end variance and quarterly financial reports Developing watch budget submissions and contributing to the development of the cross-watch terminal operations budget Coordinating revenue process, ensuring security, and deposit revenue Ensuring terminal facilities, buildings, grounds, and equipment are maintained according to BCF standards Education Requirements What you bring to the team Post-Secondary diploma in Business Administration or a related field Work Experience Requirements Minimum 3-5 years' experience managing a passenger transportation terminal, preferably marine transport Demonstrated experience in implementing strategic initiatives Experience leading both a unionized and non-unionized workforce Demonstrated experience in creating and managing large operating and …

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