Regional General Manager – Expanding Facility - Allentown, PA

Regional General Manager – Expanding Facility – Allentown, PA Lead the Expansion. Build High-Performing Teams. Drive Operational Excellence. An established operation. Exciting growth. An opportunity to make your mark. We're seeking an experienced, people-focused Regional General Manager to lead our established distribution operation in Allentown, Pennsylvania, through an exciting period of growth. With a new customer, we're expanding our operations, growing our dedicated workforce, and strengthening our capabilities in a dynamic, multi-customer environment. Our facility serves a diverse range of industries, including parcel picking, order fulfillment, and distribution services, with a significant portion of the operation dedicated to a major customer. Success requires a leader who can balance complex operational demands, build strong customer relationships, and consistently deliver results. Unlike many distribution operations that rely heavily on temporary staffing, we invest in a dedicated, directly hired workforce —giving our leaders the opportunity to develop employees, strengthen teams, and build a lasting culture of performance and accountability. This role lets you lead an expanding operation today while helping shape future regional growth. What You'll Lead As our Regional General Manager, you'll provide strategic and hands-on leadership for an expanding distribution operation, balancing day-to-day performance with long-term growth. You'll oversee a diverse operational environment, support new customer integration and operational expansion, and lead teams committed to safety, service, efficiency, and continuous improvement. Your Impact Lead Growth and Expansion Lead the continued growth of our Allentown operations, including new customer integration, workforce expansion, operational planning, and capacity development. Partner with Operations, Engineering, HR, Safety, IT, and other stakeholders to support successful expansion and operational readiness. Develop scalable processes, staffing strategies, and performance expectations that support current operations and future regional growth. Drive Operational Excellence Oversee warehouse and distribution operations, including receiving, inventory management, storage, parcel picking, order fulfillment, shipping, and transportation coordination. Manage the operational demands of a multi-customer facility while maintaining high service standards and meeting individual customer expectations. Establish and monitor KPIs focused on safety, productivity, accuracy, quality, customer service, and financial performance. Partner with Engineering and other departments to identify opportunities to improve processes, increase operational efficiency, and manage costs. Lead labor planning, budgeting, resource allocation, and P&L performance. Build and Develop Exceptional Teams Recruit, coach, mentor, and develop a dedicated, directly hired workforce and strong management team. Foster a culture where employees are engaged, accountable, safety-conscious, and empowered to succeed. Develop leadership talent, strengthen succession planning, and create opportunities for employee growth. Partner with HR to support workforce planning, employee relations, retention, and organizational development. Champion Safety and Customer Relationships Promote a safety-first culture and ensure compliance with OSHA, applicable regulatory requirements, and company standards. Maintain strong customer relationships by understanding their operational needs and delivering reliable, high-quality service. Collaborate with leadership to identify opportunities to expand services, improve operations, and drive long-term business growth. Represent the organization professionally with customers, business partners, and the local community. The Ideal Candidate 10+ years of progressive leadership experience in warehouse, distribution, logistics, or fulfillment operations. Demonstrated success leading large-scal…

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