Regional Device Lifecycle Management (DLCM) Lead

Regional Device Lifecycle Management (DLCM) Lead Location :- Palm Beach, FL / Charlotte NC / Remote can be considered Role Purpose: The Regional DLCM Lead is responsible for the execution of DLCM services within a specific geographic region (such as Americas or EMEA). They ensure all device lifecycle activities (procurement, deployment, support, recovery, etc.) are carried out effectively in their region , in alignment with the global DLCM strategy and standards. This role provides local leadership and accountability for delivering the DLCM service to the regional business units. Key Responsibilities: Regional Planning & Forecast Input – Forecasts demand country-wise and creates regional device demand plans (for refresh, new hires, break-fix) and provide input to global forecasting. Manage region-specific scheduling of deployments (timing of device rollouts in each country of the region) in line with the committed global plan. Procurement & Inventory – Coordinate regional procurement operations : ensure timely placement of orders to OEMs/distributors for devices needed in the region and track shipments. Maintain buffer stocks at regional dedicated locations to meet new hire and break-fix needs within SLAs. Work closely with the central procurement/PO team to align on purchase orders and receipts. Deployment & Day-1 Readiness – Oversee device staging and deployment in all countries of the region. Ensure dedicated sites are prepared for Day-1 device readiness for new joiners and that devices are enrolled in MDM (Intune/Jamf) per policy during deployment. Monitor that each new device’s receipt is acknowledged (ASN-to-GRN) in ServiceNow and incorporated into the asset database. Device Returns & Disposal – Manage offboarding device recovery processes in region: coordinate pickup/logistics for returned devices, ensure timely triage (redeploy, repair, or dispose), and update ServiceNow HAM/AMDB records accordingly. Oversee IT Asset Disposition (ITAD) activities with local vendors for certified data destruction and disposal, and ensure residual value credits are processed when applicable. Regional Performance Management – Monitor regional DLCM performance against SLAs – verify that 95% of new hires in region receive devices by Day-1 and 90% of leavers’ devices are recovered within 15 days. Address local issues affecting performance (such as delays at a specific country’s customs, or site-level process gaps) and drive corrective actions. Provide regular reports and metrics from the region. Regional Stakeholder Liaison – Act as the primary interface with the clients regional and country IT teams . Communicate deployment plans, buffer stock arrangements, and any regional issues to the client’s local stakeholders. Ensure high satisfaction by proactively managing local expectations and promptly resolving escalated incidents or service requests within the region. Stakeholder Management: The Regional DLCM Lead coordinates regional check-in meetings to align internal teams and local client contacts on upcoming device rollouts, forecast changes, and any risks. The Regional Lead hold country-level performance reviews to manage depot activities and ensure adherence to global standards in each country. They maintain close working relationships with the clients country IT managers and local OEM logistics contacts to facilitate smooth operations. Delivery & Operations Accountability: This role ensures successful day-to-day execution of all DLCM processes in the region. The Regional Lead will supervise local depot activities for tasks like device receipt, imaging, configuration, and distribution to end-users. They must ensure consistent application of defined processes (e.g., using the global asset management database (AMDB) and Nexthink analytics to track devices), and maintain the region’s buffer stock at the agreed levels (e.g., ~1,500–1,700 devices globally across dedi…

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