Redwood Logistics LLC is hiring: Supply Chain Analyst Customer Dedicated in Chicago
Redwood Logistics LLCCurrent job opportunities are posted here as they become available.
SUPPLY CHAIN ANALYST – CUSTOMER DEDICATED
Reports To: Analytics & Tech Support Manger
Location: Chicago IL
WORK SCHEDULE:
This position is full-time and working a hybrid schedule (Tue -Th in office) Monday through Friday from 8:00 AM to 5:00 PM.
WHO WE ARE:
Recognized by Gartner in their Modern 4PL Market Guide, Redwood Logistics
...
is at the forefront of industry innovation.
Our cutting‑edge supply chain technology pairs with the expertise of our brilliant minds to empower logistics execution across North America and Mexico.
Leveraging a comprehensive range of services, data‑centric network solutions, and a seamlessly integrated platform, we have established our prominence as a key player in the mid‑market segment within the freight tech industry.
Whether you’re just starting your career or are an established professional looking for your next opportunity, Redwood inspires innovation across teams to provide transformative solutions for our customers.
PURPOSE OF YOUR WORK:
We are seeking a Supply Chain Analyst dedicated to supporting a large enterprise customer.
This role blends supply chain analytics, business intelligence reporting, and TMS technical support into a customer‑facing position supporting day‑to‑day transportation operations, reporting, and system support.
The analyst will work closely with Redwood operations, technology teams, and customer stakeholders to support reporting, troubleshoot issues, improve visibility, and help drive operational performance across a large inbound transportation network.
This role is ideal for someone with strong analytical aptitude, technical curiosity, and an interest in transportation systems, reporting, and operational problem solving.
WHAT YOU’LL LEAD:
CUSTOMER‑FACING REPORTING AND ANALYTICS
• Support recurring operational and financial reporting for an enterprise customer
• Assist with dashboard development and reporting enhancements in Power BI and Snowflake.
• Perform ad hoc analysis related to transportation operations, carrier performance, and service trends.
• Help turn complex operational data into actionable insights for internal teams and customers.
• Support KPI reporting tied to service, cost, supplier compliance, ASN performance, and operational execution.
TMS TECHNICAL SUPPORT & SYSTEM OPERATIONS
• Support day‑to‑day TMS and reporting issue resolution.
• Assist with troubleshooting shipment, ASN, visibility, and integration issues across TMS, ERP, YMS, and reporting systems.
• Help monitor failed transactions and support issue resolution workflows through Zendesk.
• Support user onboarding, training materials, and operational troubleshooting.
• Support maintenance of customer‑owned carrier contracts, routing guides, and rating structures within the TMS.
• Assist with carrier setup, contract updates, and troubleshooting routing or rating issues impacting operations or reporting.
CUSTOMER & OPERATIONAL SUPPORT
• Participate in customer meetings and operational reviews with GE stakeholders.
• Respond to reporting requests and support follow‑up on operational issues.
• Build strong relationships with operations teams, planners, warehouses, and customer users.
• Support continuous improvement initiatives focused on visibility, reporting, and execution.
DATA QUALITY & PROCESS IMPROVEMENT
• Validate shipment, carrier, and operational data accuracy across systems.
• Identify trends, reporting gaps, and process improvement opportunities.
• Help document KPI logic, reporting requirements, and support processes.
• Support automation and reporting efficiency initiatives.
• Validate carrier and routing data accuracy across TMS and reporting systems.
WHAT WE’RE LOOKING FOR:
• Bachelor’s degree preferred in Supply Chain, Business, Analytics, Information Systems, or related field.
• 2–5 years of experience in analytics, reporting, transportation operations, or technical support.
• Experience in transportation, logi