Receptionist & Logistics Coordinator — Part-Time

Shoe Doctor MSP helps customers clean, restore, and preserve the footwear they care about. We’re looking for a dependable, organized Receptionist & Logistics Coordinator to welcome customers, keep orders moving, and help ensure every pair is ready for its next wear. This role combines customer service, shoe inspection, hands-on finishing support, and local delivery coordination. You’ll be a key connection between our customers, cleaning team, and service partners. What You’ll Do Reception & Customer Service ● Run the front counter, greet customers, and manage order drop-offs and pickups. ● Explain services, pricing, estimated turnaround times, and care expectations clearly. ● Enter orders accurately, process payments, and maintain organized customer and order records. ● Respond to customer questions and provide updates, bringing concerns to management when needed. Shoe Inspection & Finishing Support ● Inspect and document shoe condition at intake, flagging existing damage, sole separation, or other concerns before service. ● Coordinate final inspections using our quality checklist and identify shoes requiring additional attention. ● Assist with cleaning, finishing, detailing, relacing, and packaging using approved methods. ● Keep shoes correctly labeled, matched to their orders, and organized throughout the process. ● Maintain a clean, orderly counter and work area. Logistics & Partner Coordination ● Prepare shipments, verify order contents and addresses, create shipping labels, and track deliveries. ● Coordinate order handoffs and timing with third-party service providers and partner locations. ● Pick up and deliver customer orders along scheduled local routes. ● Confirm pair counts and order details at each handoff, protect shoes during transport, and update order status promptly. ● Maintain accurate mileage records and communicate delays or discrepancies. What We’re Looking For ● Friendly, professional communication and a customer-first approach. ● Strong attention to detail, organization, and follow-through. ● Reliability and the ability to work independently during assigned shifts and delivery routes. ● Comfort using a computer, point-of-sale system, shipping tools, and navigation apps. ● Willingness to perform hands-on cleaning and detailing tasks and follow established procedures. ● A valid driver’s license and access to a reliable vehicle with insurance . ● Customer service, retail, shipping, delivery, or detailing experience is helpful. An interest in sneakers, fashion, or footwear care is a plus. Prior professional shoe-care experience is not required; training is provided. Pay & Schedule ● $18 per hour for all hours worked, including in-shop duties, training, logistics coordination, and delivery time. ● Business mileage reimbursement at the current IRS business rate when using your personal vehicle for approved pickups and deliveries. ● Reimbursement for approved work-related parking and tolls. ● Approximately 10 total hours per week initially. Specific shifts and delivery windows will be discussed during the interview. ● Additional hours may become available as customer demand and partnerships grow. Pay: From $18.00 per hour Work Location: In person

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