Receiving and Shipping Supervisor

Shift/Hours: Monday – Friday 7a – 3:30p Department: Production Reports To: Operations Manager Employment Type: Full-Time General summary The Shipping and Receiving Supervisor leads the day-to-day work of the shipping and receiving area. This person makes sure finished goods and materials are received, stored, picked, audited and shipped accurately and on time, for both dealer and web orders, while keeping ATF compliance at the highest level. The supervisor works on the floor with the team, assigns work, trains staff and tracks productivity against the production schedule. The role partners with Sales, Manufacturing, Supply Chain, Scheduling, Customer Service and Accounting to resolve issues and keep customers satisfied. Key responsibilities Team leadership Supervise shipping and receiving clerks; assign daily work and set priorities to meet the production schedule Train new hires on shipping and receiving processes, systems and safety procedures Monitor team productivity and accuracy; coach staff to meet goals and quotas Build a culture of urgency, accuracy, compliance and teamwork Make sure the team has the training, tools and resources it needs; raise needs to the Production Manager Shipping Oversee picking, packing, auditing and shipping of dealer and web orders Choose shipping methods using knowledge of routes, rates and carrier services; arrange pickups and deliveries with UPS, FedEx, USPS and freight carriers Pack, seal, label and affix postage as needed, using hand tools, power tools and postage meters Work with Accounting on billing for expedited shipping or special pricing Receiving and inventory Coordinate with supply departments on upcoming finished goods and inbound materials Receive, inspect, count and verify incoming shipments against purchase orders and packing lists Report and resolve damages, shortages and nonconformance with vendors and carriers Review stock levels to balance customer demand and inventory turns; replenish planned inventory through SAP Manage bin replenishment for web and commercial locations, including accuracy and turns Requisition and store shipping materials and supplies Systems, compliance and safety Use SAP and RESOLV to process orders and receipts, making sure required information is entered and shared Follow ATF compliance steps and all departmental policies, procedures and quality objectives Keep the area safe, clean and organized; lead housekeeping and safety in the department Complete production, receiving and audit paperwork and reports Work with Customer Service to resolve customer complaints Perform other job-related duties as assigned Qualifications Required High school diploma or GED 5+ years of shipping, receiving or warehouse experience, including at least 6 months in a lead or supervisory role Working knowledge of SAP or a similar ERP system and MS Office Experience working with carriers such as UPS, FedEx and USPS Ability to read, sort, count and verify numbers; good math and data entry skills Strong organization, problem-solving and communication skills, both verbal and written Ability to read and follow safety rules, operating instructions and procedure manuals Detail-oriented, goal-driven and able to work in a fast-paced environment Preferred Experience in a high-volume retail or distribution center environment Experience with RESOLV or a similar warehouse or compliance system Knowledge of ATF regulations and firearms industry compliance Forklift certification Flexible schedule, including evenings and weekends as needed Working conditions Environment Climate-controlled manufacturing environment with exposure to noise, coolant, metal chips and dust Shifts may be 8, 10 or 12 hours Evenings, weekends or overtime as production requires Physical demands Work is primarily standing (90% or more of the shift), except for lunch and break periods Frequent standing, sitting, walking, stooping, squatting and stair climbing Reach with hands and arms, bend and kneel for at…

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