Ramp Lead

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Lead Agent Ramp Service Norfolk, VA, US
30+ days ago Requisition ID: 3022
Salary Range: $17.50 To $17.50 Annually
GENERAL PURPOSE OF THE JOB: The Lead Airline Ramp Agent is the backbone of the shift. In this working leadership role, you wi
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ll direct, train, and motivate a team of ramp agents while actively participating in ground operations for commercial and charter aircraft. You set the standard for how the ramp operates — leading by example with integrity, professionalism, and an unwavering commitment to safety and customer service.
This is the right next step for an experienced ramp professional who is ready to take ownership of a shift, develop the people around them, and make a measurable difference in the performance of the operation. If you lead with respect, stay composed under pressure, and take pride in doing things the right way — this role was built for you.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Operations & Team Direction: Plan, organize, direct, and actively participate in Ramp Services operations for both scheduled commercial flights and charter aircraft, including baggage transfers, aircraft de-icing, aircraft cleaning, lavatory services, and ground power unit hookups.
Direct and train assigned Ramp Services Agents, including new hire onboarding, ongoing in-service training, monthly compliance training, and annual safety training. Maintain accurate training records.
Implement departmental policies and procedures as directed; advise the Ramp Services Supervisor on policy issues and develop more efficient methods of operation as needed.
Coordinate Ramp Services activities with air carrier personnel, station management, and TSA representatives as required for the assigned shift.
Operate and provide training on all ground service equipment including aircraft loading bridges, baggage tugs and cart

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