Radio Dispatcher

Description Duties Description A Radio Dispatcher monitors, dispatches, and controls all radio traffic in the New York, Albany, Syracuse, or Buffalo Divisions, or a combination of several divisions, of the NYS Thruway Authority and maintains the only road information center encompassing the entire Thruway System. Radio Dispatchers are required to maintain contact with members of the Thruway State Police by radio and relay such information as may be necessary in the policing of the Thruway System; Bring reports of unusual occurrences to the immediate attention of the State Police Sergeant and the Senior Radio Dispatcher for transmittal to the appropriate Thruway and/or State Police officials; Maintain a record of Thruway State Police, Administrative, Maintenance and Operations personnel; Operate a division, broadcast weather information for the guidance of the State Police, Maintenance Personnel and Roadside and Towing Service operators; Act as central information center for field personnel dealing directly with Thruway patrons; Record detailed accident reports called in by State Police and division traffic personnel; Log all reports of radio difficulty and reports conditions requiring emergency repairs to the Senior Radio Dispatcher; Maintain close surveillance over vehicles carrying explosives or radioactive material; Log reports Civil Defense alerts and unusual accidents; Maintain various files, including State Police Dispatcher’s logs, communication center logs, disabled vehicle summaries and records of ambulance and outside fire departments called; and Responsible for knowing related policies and procedures established for Maintenance, Traffic Operations and Public Relations. Qualifications Minimum Qualifications TRANSFER QUALIFICATIONS FOR CURRENT STATE EMPLOYEES: Current New York State employee with one year or more of qualifying permanent service as a Communications Technician 1 and eligible for transfer under Section 70.1 of the NYS Civil Service Law. Radio Dispatcher GENERAL PUBLIC AND/OR NY HELPS MINIMUM QUALIFICATIONS: Six months of experience either as a police dispatcher, emergency services dispatcher, or public safety dispatcher; a member of a fire company or emergency medical services squad; a radio dispatcher of a mobile fleet; a toll collector for a public highway or bridge system; in a traffic management center; active duty service and an honorable discharge or under conditions in the NYS Restoration of Honor Act from the United States military; military duty in the United States Armed Forces National Guard or Reserve; or as a member of an organized Search and Rescue (SAR) task force or team. Radio Dispatcher Trainee Must be age 18 or older; possess a high school diploma or equivalent; and successfully pass a background investigation performed by the New York State Police prior to appointment. Following successful completion of 1 year traineeship, employee will advance to the full performance level. This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS). For the duration of the NY HELPS Program, this title may be filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply. At a future date, it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in an NY HELPS title, employees may take part in any promotion examination for which they are qualified. Additional Requirements For Appointment Background Investigation: Due to the nature of these positions, there will be an investigative screening which could include a thorough character investigation. All convictions must be reported. Conviction…

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