Quality Technician

QUALITY ASSURANCE TECHNICIAN Job Description ABOUT THE COMPANY Marketlab is a market leading healthcare solutions organization specializing in the design, manufacturing, and sourcing of private label products. It’s our mission to provide our healthcare partners timely solutions with a straightforward approach based on knowing them and their work. Every day we strive to positively impact the lives of the people who in turn impact the health and wellness of our communities. Based in Grand Rapids, Michigan, Marketlab’s success is built upon a foundation of collaboration, innovation, and the belief that every team member plays a vital role in creating an exceptional customer service experience. ABOUT THE POSITION The Quality Technician is responsible for performing inspection and testing activities to ensure incoming materials, in-process products, and finished goods meet established quality requirements and product specifications. This position provides hands-on Quality support to Manufacturing, Receiving, Warehouse, Engineering, and Product Development.This role reports to the Manager of Quality Assurance and Regulatory Affairs. Functional/Technical Competencies Quality Focus – Demonstrates a strong commitment to ensuring products meet established requirements and does not compromise quality for schedule or convenience. Technical Aptitude – Understands and effectively applies inspection methods, measurement techniques, specifications, and acceptance criteria. Documentation – Maintains complete, accurate, legible, and timely inspection and Quality records. Decision Making – Uses established specifications, procedures, and objective evidence when determining product conformity. Behavioral Competencies Attention to Detail – Carefully evaluates products, documentation, and inspection results and identifies discrepancies that could affect product quality. Problem Solving – Recognizes quality problems, gathers relevant information, and assists in determining appropriate actions and root causes. Communication – Clearly communicates inspection results, quality concerns, and nonconformances to appropriate personnel. Quality of Work – Accepts responsibility for the accuracy and timeliness of work and consistently follows established procedures. Teamwork – Works effectively with Quality, Manufacturing, Receiving, Warehouse, Engineering, Product Development, and Supply Chain to resolve issues and achieve quality objectives. Continuous Improvement – Identifies opportunities to improve inspection activities, reduce errors, and strengthen product quality controls. What You’ll Do: Perform incoming, in-process, and final inspections in accordance with established procedures, specifications, drawings, sampling plans, and acceptance criteria. Inspect purchased components, raw materials, finished goods, and internally manufactured products for conformance to established requirements. Perform dimensional, visual, functional, and other product testing using appropriate inspection and measurement equipment. Accurately document inspection and testing results in applicable Quality and ERP systems. Review supplier documentation, certificates, inspection records, and other required quality documentation as part of receiving inspection. Identify, document, segregate, and properly control nonconforming materials and products. Initiate Nonconforming Material Reports (NCMRs) and assist with the investigation and disposition of nonconforming product. Ensure product is appropriately identified and controlled while awaiting inspection, testing, or disposition. Communicate quality issues promptly to Quality, Manufacturing, Receiving, Engineering, Supply Chain, and other applicable personnel. Assist Quality Engineers with investigations of product defects, supplier issues, customer complaints, and manufacturing quality concerns. Support root cause investigations and corrective action act…

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