Quality Technician - 1st Shift

TTM Technologies, Inc. – Publicly Traded US Company, NASDAQ (TTMI) – Top-5 Global Printed Circuit Board Manufacturer About TTM TTM Technologies, Inc. is a leading global manufacturer of technology products, including mission systems, radio frequency (“RF”) components, RF microwave/microelectronic assemblies, and technologically advanced printed circuit boards (“PCB”s). TTM stands for time-to-market, representing how TTM's time-critical, one-stop design, engineering and manufacturing services enable customers to reduce the time required to develop new products and bring them to market. Additional information can be found at www.ttm.com Job Description Summary The primary responsibilities of this job profile include: Maintaining calibration database and records Controlling quality documents and revisions Processing RMAs and customer complaints Coordinating customer and third-party source inspections Supporting audits and quality reporting Position Scope : Supports the Quality Management System (QMS) by maintaining calibration and quality records, controlling documented information, coordinating customer returns and complaints, and supporting inspection activities. This role serves as a central point of coordination between Quality, Operations, Supply Chain, and Customers to ensure compliance with internal procedures and customer/regulatory requirements. Duties and Responsibilities : Maintain the calibration database for all inspection, measuring, and test equipment Schedule calibration activities and coordinate with internal teams and external calibration providers Track calibration status, certificates, and out-of-tolerance conditions Ensure calibration records are accurate, complete, and retained per record-retention requirements Process Return Material Authorizations (RMAs) in accordance with company procedures Log, track, and route customer complaints to appropriate functions Ensure timely investigation support and communication with internal teams Maintain complaint and RMA records, metrics, and closure status Coordinate customer and third-party source inspections Assist with internal and external audits (ISO 9001 / AS9100 / customer audits) Maintain quality records and databases Ensure controlled documents are reviewed, approved, released, and distributed correctly Track quality metrics and provide status reports as requested Support continuous improvement and corrective action activities Works to develop customer relationships through collaboration, respect, professionalism, trust and integrity. Listens to and understands customer requirements taking prompt, appropriate action that exceeds expectations Interface with the supplier quality, receiving, procurement, and additional production departments to obtain and compile all necessary documentation required for source inspection package. Perform all other related duties as assigned. Essential Knowledge, Skills, and Requirements : Ability to perform assigned tasks independently with limited supervision Ability to read and understand PCB drawings Ability to perform repetitive tasks accurately Must be a detailed oriented individual Ability to use measurement tools such as calipers, gauges, or CMM equipment Ability to work both independently or as part of a team Demonstrates ability to work in a dynamic, fast-paced work environment Ability to accurately perform basic computer tasks Requires understanding of related inter-department processes Ability to collect data and update measurements Strong communication skills in English-verbal & written, planning, and organizational skills. Strong computer skills and technical aptitude Ability to manage multiple administrative and written tasks professionally and accurately within designated timelines. Must be able to handle interruptions to work flow as necessary to accommodate requests. Education and Experience : Education: High school diploma or equivalent preferred. Experience: 1-2 years of manuf…

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