Quality Systems & Compliance Lead

Hendrick Technical Solutions Location: 4400 Papa Joe Hendrick Blvd, Charlotte, North Carolina 28262 Summary: The Quality Systems & Compliance Lead is responsible for managing, maintaining, and driving the effective execution of Hendrick Technical Solutions' Quality Management System (QMS) and operational compliance programs, with primary responsibility for ISO 9001:2015 and Cybersecurity Maturity Model Certification (CMMC) Level 2. This position serves as the primary resource for QMS administration, internal auditing, management review, compliance monitoring, and continuous improvement of the organization's quality systems. The role ensures that documented processes accurately reflect operational practices, applicable requirements are effectively implemented, and objective evidence is maintained to demonstrate compliance. For CMMC Level 2, this position serves as the critical link between Information Technology, cybersecurity governance, and business operations. The Quality Systems & Compliance Lead works cross-functionally to translate cybersecurity requirements into practical operational controls, employee responsibilities, documented procedures, and sustainable compliance practices throughout the manufacturing environment. The successful candidate will possess a strong understanding of both quality management systems and cybersecurity compliance requirements, with the ability to interpret standards, assess compliance gaps, coordinate corrective actions, and influence consistent execution across multiple departments. Essential Duties & Responsibilities: ISO 9001:2015 Quality Management System Manage and maintain the organization's ISO 9001:2015 Quality Management System, ensuring continued conformity with applicable requirements. Serve as the primary internal resource for interpretation, implementation, and ongoing execution of ISO 9001 requirements. Develop, maintain, and improve QMS policies, procedures, process documentation, and supporting records. Plan, coordinate, and execute the internal audit program, including audit schedules, audit plans, reporting, findings, and follow-up activities. Conduct process-based internal audits to evaluate compliance, process effectiveness, and alignment between documented requirements and actual practices. Coordinate external certification, surveillance, and recertification audits, including preparation, scheduling, evidence collection, and corrective action follow-up. Coordinate and facilitate Management Review activities, ensuring required inputs, outputs, action items, and supporting records are maintained. Monitor QMS performance, process effectiveness, quality objectives, and applicable compliance metrics. Track audit findings, nonconformances, corrective actions, and opportunities for improvement through verification of effectiveness and closure. Partner with process owners to ensure QMS requirements are effectively integrated into daily operations. Support document control, records management, employee training, and organizational awareness of quality system requirements. Identify opportunities to simplify, standardize, and strengthen QMS processes while maintaining compliance and operational effectiveness. Support organizational readiness for future revisions to applicable ISO standards. CMMC Level 2 Operational Compliance Serve as the primary operational compliance liaison between IT, cybersecurity personnel, department leadership, and manufacturing operations. Develop and maintain a working understanding of CMMC Level 2 requirements, applicable NIST SP 800-171 controls, and related contractual cybersecurity obligations. Translate applicable cybersecurity requirements into operational procedures, employee responsibilities, physical safeguards, and documented business practices. Coordinate implementation and ongoing execution of CMMC requirements within manufacturing, quality, engineering, supply chain, human resources, and other applicable operational functions. Partner with IT…

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