Quality Returns Supervisor

About Us: At Dunlop Sports Americas, our purpose is to empower people through the joy of sports. We believe sport can bring out the best in people. Uniting communities, inspiring grit, and creating moments of shared achievement. That’s why every product we design, every service we deliver, and every partnership we build is driven by this belief. Whether it’s a golfer finding confidence in their swing, a tennis player discovering new potential, or a teammate taking pride in their contribution, our work enables spectators, fans, and sports enthusiasts to connect with the game and with each other. Through innovation, quality, and care, we create experiences that uplift, motivate, and empower—so that everyone can find their own joy in sport. Our Vision: Our vision is to be at the heart of the game. Loved by fans, trusted by partners, and powered by passionate people. More than a brand, we’re people. And we show up each day because we’re motivated to be a meaningful presence in the world of sport wherever it’s played, watched, or practiced. Being at the heart of the game means leading with integrity—our products do what we say they do. It also means dedication to reliable service and collaboration with all our partners. Our goal is to shape the culture of sport with the energy, authenticity, and joy we bring to every part of what we do. Our Values : We live our values every day: Service- Delivering solutions and care; creating impact. Teamwork- communicate, respect, and succeed together. Integrity & Accountability- Do what’s right, own the outcome. Innovation & Challenge- always improving, always advancing, always up for the challenge. Joy- Pride in the process, fulfillment in the results. Quality Returns Supervisor Position Summary: We’re seeking a Returns Supervisor who brings out the best in their team while driving operational excellence, quality, and customer satisfaction. This role is responsible for leading the day-to-day operations of the Returns and Quality warehouse team and ensuring returned products are processed safely, accurately, efficiently, and in accordance with established quality and business requirements. The Returns Supervisor will oversee the flow and disposition of returned products, maintain inventory accuracy, monitor department performance, and partner cross-functionally to identify and address the root causes of returns. This position plays an important role in turning customer returns into actionable information for the business by identifying trends, communicating quality concerns, and implementing improvements that reduce waste, improve processes, and enhance the overall customer experience. The ideal candidate is a hands-on leader who develops people, establishes clear expectations, and creates a culture of accountability, teamwork, and continuous improvement. Key Responsibilities: Team Leadership & Department Development Lead and develop Returns and Quality team members through coaching and feedback. Schedule work and allocate resources to maintain productivity. Foster teamwork, accountability, continuous improvement, and customer focus. Communicate with leadership to ensure alignment. Performance & Operational Excellence Own Returns and Quality Control Key Performance Indicators (KPIs) and ensure team members meet or exceed goals. Identify process inefficiencies and implement improvements that increase productivity, accuracy, quality, and customer satisfaction. Effectively manage multiple projects, priorities, and deadlines while maintaining operational efficiency. Quality & Customer Experience Monitor return quality and accuracy to ensure products meet company requirements. Ensure returns are processed efficiently and accurately. Identify recurring return issues and trends and communicate relevant information to Quality. Use returns data and customer feedback to support corrective action and continuous improvement. Inventory & Warehouse Operati…

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