Quality Manager
Next Century SpiritsBenefits: 401(k) 401(k) matching Bonus based on performance Competitive salary Dental insurance Health insurance Opportunity for advancement Paid time off Vision insurance Who we are : Established in Raleigh, NC in 2018, Next Century Spirits blends traditional techniques and unique finishing technologies to create enhanced distilled spirits. Our patented post distillation filtering and finishing technology creates a tool for the traditional distiller to expand their repertoire of achievable flavors and aromas while improving quality, maintaining consistency, and reducing supply chain issues. This technology allows for tight control over the entire production process, resulting in the ability to create bold and unique flavor customization options for brands to choose from to expand product portfolios and fulfill market needs. As we have matured so to have our aspirations of developing our own portfolio of brands. Reports: Vice President of R&D and Quality Direct Reports: Quality Control Technician (3) Schedule: Salaried, on-site M-F in Zebulon, NC Primary Duty: The Quality Manager is responsible for the daily execution, maintenance, and continuous improvement of the facility's Quality Management System (QMS), ensuring that raw materials, manufacturing processes, and finished products meet established quality and regulatory requirements. This is a hands-on leadership position responsible for supervising Quality Control Technicians, overseeing laboratory operations, supporting manufacturing activities, and driving consistent execution of quality standards throughout the facility. The Quality Manager is expected to maintain sufficient technical proficiency to provide hands-on training, troubleshoot analytical and manufacturing issues, and perform Quality Control testing when operational needs require, while maintaining primary responsibility for leadership, quality systems, and departmental performance. The Quality Manager works collaboratively with Operations, R&D, Supply Chain, and other departments to identify and resolve quality issues, implement corrective actions, and strengthen quality processes. The successful candidate will balance technical expertise, sound judgment, and effective people management to support a culture of accountability, continuous improvement, and operational excellence. Position Responsibilities: Quality Management System Maintain, implement, and continuously improve the facility's Quality Management System, including SOPs, records, deviations, corrective actions, and document control. Monitor compliance with established quality procedures and identify opportunities to improve effectiveness and efficiency. Lead investigations into nonconforming materials, manufacturing deviations, and customer complaints, including root cause analysis and corrective and preventive actions (CAPA). Manage quality holds, evaluate nonconforming materials and products, make disposition decisions within establish authority levels, and escalate significant quality concerns as appropriate. Develop and monitor quality performance indicators, identify trends, and drive measurable improvements. Laboratory & Technical Operations Oversee daily Quality Control laboratory operations, ensuring accurate, timely, and reliable testing to support manufacturing. Provide technical guidance, hands-on training, and troubleshooting support to Quality Control Technicians. Maintain proficiency in laboratory methods and equipment to independently perform testing when required for training, troubleshooting, or staffing coverage. Ensure laboratory equipment is properly maintained, calibrated, and operated according to approved procedures. Review laboratory results, investigate out-of-specification conditions, and ensure appropriate corrective actions. Oversee laboratory documentation, sample management, and retain programs. Manufacturing & Operational Quality Maintain an active presence on the manufacturing floor to support quality execution and ti…