Quality Manager
CTS CorporationABOUT US: We are committed to finding smart solutions that enable an intelligent and seamless world. Our success as a world-class leader in technology has evolved from humble beginnings. In 1896, the enterprising father and son team of A.J. and George A. Briggs partnered with S.A. Buffington, a Chicago lawyer, to establish Chicago Telephone Supply Company (later to become CTS). Today, CTS is a leading designer and manufacturer of sensors, actuators, and electronic components for suppliers and original equipment manufacturers. We have over 20 locations in 12 countries and more than 3,500 employees. Our innovative sensing, connectivity, and motion solutions offer a diverse range of products across diversified end markets including transportation, medical, aerospace and defense, and industrial. We are at the forefront of supporting innovating life-changing technology, focusing on quality to keep people safe, healthy, and happy. POSITION SUMMARY SyQwest, a CTS company, designs, manufactures, and tests high-reliability naval sensors, transducers, hydrophones, electronics, and related systems that support the U.S. Navy and Tier 1 partners. The Quality Manager is the senior quality leader for the SyQwest site in Cranston, Rhode Island and an active member of the site leadership team. This role is responsible for strengthening quality culture, protecting customer confidence, reducing operational risk, and improving product reliability through disciplined execution, prevention, traceability, and continuous improvement. The Quality Manager will partner closely with Operations, Engineering, Supply Chain, Program Management, customers, and suppliers to ensure requirements are understood, risks are managed, and quality performance continues to improve. The successful candidate will be both a strategic leader and a hands-on change agent, capable of moving the organization from reactive quality management toward proactive prevention, process control, and sustained quality maturity in a mission-critical defense manufacturing environment. KEY RESPONSIBILITIES Quality Leadership and Culture · Serve as the site quality leader and active member of the site leadership team. · Build a culture where quality is owned across the organization, not only by the Quality function. · Coach leaders and employees on quality ownership, transparency, prevention, customer focus, and disciplined execution. · Integrate quality objectives, risk considerations, and customer expectations into operational and business decisions. Quality Maturity and Transformation · Develop and execute a practical roadmap to advance site quality maturity. · Build sustainable systems for structured problem solving, root cause analysis, preventive quality, read-across, continuous improvement, and process control. · Benchmark and deploy relevant best practices from across CTS where appropriate. · Establish measurable priorities, milestones, ownership, and follow-through for quality maturity improvement. Structured Problem Solving and Root Cause Analysis · Standardize and sustain appropriate methodologies such as 8D, A3, PDCA, 5 Why, Fishbone, 3x5 Why, DMAIC, and statistical analysis. · Lead significant customer, supplier, field, and internal investigations. · Require evidence-based root-cause validation rather than conclusions based on symptoms or assumptions. · Verify corrective-action effectiveness and prevent recurrence. · Establish disciplined read-across and lessons-learned practices across products, processes, documents, equipment, tooling, suppliers, and applicable product families. Preventive Quality and Process Control · Lead effective use of PFMEA, Control Plans, process risk assessments, mistake-proofing, MSA, process capability analysis, and Statistical Process Control. · Build SPC capability for critical processes and characteristics, including appropriate reaction plans.…