Quality Control Assistant (Bilingual Chinese/English)
SpeedXAbout Speed Xpress Inc. Founded in 2022, SpeedX offers a superior last-mile delivery experience designed to better connect brands to customers. At SpeedX, we’re more than just a delivery company – we’re partners in success. We believe that ecommerce delivery shouldn’t be a hassle, a financial strain, or a source of stress for businesses. We created a next-level delivery experience that’s designed to meet business’ needs, exceed their expectations, and future-proof their ecommerce business. In just three years of business, we have grown our client list to over a dozen online marketplaces, 3PLs and direct retailers and are now delivering over 300,000 packages daily worldwide – with the number constantly growing. And we have no plans of slowing down. JOB DESCRIPTION - Quality Control Assistant Employment Type: Full-Time Job Summary We are seeking a detail-oriented and motivated Quality Control Assistant to support daily quality control and operational performance for the DFW region. This role will assist with operational data tracking, DSP performance monitoring, warehouse issue follow-up, reporting, and cross-functional communication. This position is a great opportunity for recent graduates or early-career candidates who are interested in logistics, last-mile delivery, data analysis, and operations management, with potential long-term development toward an Area Network Manager or Operations Manager role. Job Responsibilities Support daily operational quality management for the DFW region and track key performance metrics, including Pickup Rate, Delivery Rate, 1-Day OTP, DNR, Backlog, and Loss Rate . Collect, organize, validate, and analyze daily operational data, identify abnormalities, and report issues to the QC lead in a timely manner. Assist with monitoring DSP and driver performance, including follow-up on abnormal routes, delayed shipments, and incomplete deliveries. Support the QC lead with DSP route quality evaluation, ranking, corrective action tracking, and issue closure. Assist with resolving warehouse operational issues, including missorting, missed scans, unscanned packages, exception packages, and improper driver handling. Prepare daily reports, weekly reports, and ad hoc analysis based on operational data and on-site conditions. Maintain regular communication with warehouse, dispatch, customer service, and DSP teams to help resolve operational issues efficiently. Support the implementation of DFW regional operational policies, procedures, and quality standards. Gain hands-on experience in warehouse operations, last-mile delivery, DSP management, network planning, and regional operations management to support future career development. Qualifications Bachelor’s degree or above; recent graduates are welcome to apply . Degree in Logistics, Supply Chain Management, Data Analytics, or a related field is preferred. Good written and verbal communication skills in English and Mandarin . Strong analytical and logical thinking skills. Proficiency in Excel / Google Sheets and other common office tools. Strong learning ability and willingness to quickly understand logistics, warehouse, and last-mile delivery operations. Strong sense of responsibility and execution, with the ability to proactively identify issues and follow through on solutions. Good communication and coordination skills, with the ability to work effectively with warehouse employees, DSPs, drivers, and internal teams. Ability to work in a fast-paced operational environment and provide weekend or overtime support when needed. Internship or work experience in logistics, delivery, warehousing, or operations is preferred, but not required for recent graduates . Strong interest in long-term career development toward Area Network Manager / Operations Manager roles is preferred. Equal Employment Opportunity Pay: $22.00 per hour Benefits: 401(k) Dental insurance Health insurance Paid time off Vision insurance Work Locat…