Quality Assurance (QA) Specialist III

Description: Griot’s Garage Griot's Garage is the leader in providing complete car care solutions for the car care enthusiasts. We have a strong commitment to providing the best service and most complete expertise to our customers, and we want you to come Have Fun in Our Garage ! Overview As the Quality Assurance Specialist III, you will report to the Quality Assurance Manager and serve as the strategic and technical lead for the QA team. You will oversee the entire Quality Management System (QMS), manage external vendor audits, and lead regulatory compliance initiatives. This role bridges operational execution and corporate strategy, working directly with R&D, Production, and Supply Chain managers to mitigate risk and drive facility-wide quality excellence. Responsibilities Own and manage the site-wide QMS, ensuring robust tracking of CAPAs, nonconformances, and change controls Act as the lead auditor for internal facility processes and manage the external supplier/vendor qualification audit program Lead complex root cause analysis investigations for critical quality failures and customer complaints Author, review, and approve critical SOPs, quality policies, and validation protocols Track, analyze, and present quality metrics (KPIs) and compliance trends to senior management Host regulatory inspectors and external client auditors, serving as the primary technical point of contact Mentor, train, and guide junior QA Specialists and establish site-wide compliance training programs Proactively identify compliance risks and lead continuous improvement projects to enhance efficiency Requirements: Qualifications High school diploma or equivalent (Bachelor’s degree in Business, Engineering, or a scientific field highly preferred) Minimum of 5+ years of quality assurance experience in an industrial manufacturing environment (chemical or automotive consumer goods preferred) Expert knowledge of QA methodologies, root cause analysis tools (e.g., 5 Whys, Fishbone), and QMS software Proven experience managing supplier quality programs and hosting external regulatory audits Advanced data analysis skills with high proficiency in Excel and ERP systems Strong leadership, mentoring, and conflict-resolution skills ASQ certified quality auditor (CQA) or manager (CMQ/OE) is a major plus Interest in cars and car care, a plus! Work Environment Split between an office setting and a manufacturing floor environment Prolonged standing, walking, and exposure to loud noises and varying warehouse temperatures Proper PPE and adherence to the facility dress code are required Benefits A competitive wage (DOE) Co-pay Medical, Co-pay Dental Life Insurance 401(k) Plan Paid vacation days + holiday pay Employee discount plan Employee Profit Sharing Plan Work Location: Plainfield, IN Job Type: Full-time Pay: $89,440-$135,200 per year/salary exempt Griot's Garage is an Equal Opportunity Employer and Drug and Tobacco Free Employer. To apply for this position, please apply on our Career Page: Career Opportunities - Griot's Garage

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