Quality Assurance - Problem Solver

Quality Assurance / Problem Solver HRforGrowth® is engaged as the exclusive talent acquisition partner to conduct this search on behalf of a client organization that is hiring for this role. HRforGrowth is not the employer for this position. HRforGrowth identifies, evaluates, and presents top-tier candidates through its global talent acquisition practice; all employment decisions — including final selection, offer terms, compensation, and conditions of employment — are made solely by the hiring organization. Position Title: Quality Assurance / Problem Solver Department: Operations Reports To: Operations Manager / Shift Lead Location: Trenton, NJ Pay Rate: $23.00 per hour Position Summary The Quality Assurance / Problem Solver is responsible for identifying, investigating, and resolving operational exceptions involving pallets, packages, shipping documentation, inventory discrepancies, and quality concerns. This position serves as a critical support function within the operation, ensuring freight moves efficiently through the facility while maintaining service, quality, and compliance standards. The role acts as the primary point of contact for exception management and root cause analysis, partnering with operations, logistics, transportation, and customer teams to resolve issues that could impact customer satisfaction, operational efficiency, or performance metrics. This position is separate from Shift Lead, Supervisor, or Logistics Clerk responsibilities and is dedicated primarily to quality assurance, exception resolution, and process improvement activities. Essential Duties and Responsibilities Investigate and resolve pallet, package, inventory, and shipment exceptions. Research missing, damaged, mislabeled, short-shipped, or overage freight. Perform quality inspections on inbound and outbound freight. Validate shipping documentation, inventory records, and system transactions for accuracy. Coordinate with operations leadership to resolve workflow disruptions and maintain throughput goals. Escalate unresolved issues and support corrective action plans. Utilize warehouse management systems (WMS), transportation systems, and reporting tools to identify discrepancies. Conduct root cause analysis and recommend process improvements to reduce recurring issues. Monitor exceptions and quality metrics to ensure operational KPIs are achieved. Support inventory accuracy through audits, cycle counts, and reconciliation activities. Document quality findings and maintain detailed records of investigations and resolutions. Communicate professionally with internal stakeholders regarding issue status and resolutions. Assist with continuous improvement initiatives that drive productivity, accuracy, and customer satisfaction. Maintain compliance with all company safety, security, and operational policies. Qualifications High school diploma or GED Minimum 2 years of warehouse, logistics, transportation, fulfillment, quality assurance, inventory control, or problem-solving experience. Strong analytical and troubleshooting skills. Ability to investigate issues, identify root causes, and develop solutions. Experience using warehouse systems, inventory software, or operational reporting tools. Strong attention to detail and organizational skills. Ability to work independently in a fast-paced environment. Proficiency with Microsoft Office, particularly Excel. Excellent written and verbal communication skills. Experience in e-commerce, distribution, fulfillment, parcel, LTL, or transportation environments. Prior experience in quality assurance, inventory control, loss prevention, or exception management Knowledge of Lean, Continuous Improvement, or Root Cause Analysis methodologies preferred. Physical Requirements Ability to stand and walk for extended periods. Ability to lift up to 50 pounds with or without accommodation. Ability to work within a warehouse environment, including varying temperatures and noise levels. Ability to insp…

View the full posting and apply