Quality Assurance Manager

Description: SUMMARY OF DUTIES: The Quality Assurance (QA) Manager has overall responsibility for quality assurance, quality control, food safety, sanitation oversight, and regulatory compliance for FeedMore WNY. This position is primarily responsible for monitoring and ensuring compliance within the commissary, as well as ensuring food safety and quality standards across all kitchens and operational locations. The QA Manager ensures that products are safe and meet established specifications, quality standards, contractual requirements, and regulatory obligations, while complying with all applicable federal, state, and local regulations, health department requirements, Meals on Wheels America standards, Feeding America standards, ServSafe principles, HACCP requirements, and food safety best practices. The QA Manager provides leadership and management of all programs for the prevention of bacterial cross-contamination and foodborne illness through strict sanitary temperature management and hygiene protocols. The QA Manager provides leadership and oversight for the Quality Assurance team, including Quality Assurance Technicians, Sanitation Workers, and Dishwasher(s), ensuring all food safety, quality, sanitation, and documentation activities are completed effectively and consistently. This position promotes a culture of food safety, quality, accountability, and continuous improvement through employee development, training, inspections, audits, corrective actions, and collaboration with operational teams to maintain the highest standards of food safety and quality throughout production, storage, distribution, transportation, and sanitation activities. RESPONSIBILITIES: Provides comprehensive quality assurance oversight for all food preparation, production, storage, packaging, inventory management, distribution, and transportation activities to ensure products consistently meet or exceed organizational, contractual, customer, regulatory, and food safety requirements. Directly supervises, schedules, trains, coaches, develops, and evaluates Quality Assurance Technicians, Sanitation Workers, and Dishwashers. Establishes daily, weekly, and long-term departmental priorities; ensures accountability for performance standards; communicates expectations; and addresses employee performance concerns in partnership with Human Resources. Maintains, implements, and continuously improves food safety, sanitation, quality assurance, environmental monitoring, bacterial management, and regulatory compliance programs in collaboration with internal departments, regulatory agencies, auditors, and external stakeholders. Provides food safety, sanitation, quality assurance, workplace safety, and regulatory compliance training to commissary staff, volunteers, and other organizational personnel. Ensures all employees and volunteers have the knowledge, resources, tools, and support necessary to perform their responsibilities safely and in compliance with established standards. Co-chairs the Food Safety Committee and leads initiatives designed to strengthen food safety culture, sanitation effectiveness, regulatory compliance, employee engagement, and continuous improvement throughout food production and distribution operations. Conducts, leads, and participates in pre-operational inspections, operational audits, internal audits, environmental monitoring activities, ATP verification testing, sanitation verification activities, mock recalls, traceability exercises, and food safety assessments to validate compliance with organizational policies, food safety plans, and applicable regulations. Reviews inspection findings, audit results, testing data, and monitoring records to identify trends, deficiencies, and opportunities for improvement. Develops, implements, and monitors corrective and preventive action plans and communicates findings and recommendations to stakeholders and leadership. Monitors food quality, product integrity, labeling accuracy, allergen manag…

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