Quality Assurance Lead

About the role Flyway Logistics provides white-glove receiving, storage, delivery and full assembly of high-end furniture and home decor for designers, retailers and private clients. Every piece that comes through our warehouse is brand new, expensive, and often one of a kind — so the condition we document at receiving is the condition our clients rely on. The Quality Assurance Lead's main job is damage inspection. You will unbox and inspect incoming pieces in detail, find and document damage and defects before anything reaches a client's home, and manage the claims and repairs that follow. You'll also support receiving and work closely with the warehouse team, the field delivery team and our client services manager. This role reports to: Warehouse Operations Manager Key responsibilities Damage inspections (primary focus) Unbox and inspect every incoming item within 5 business days of receiving: furniture, lighting, rugs, art and decor. Check finishes, upholstery, stone, glass, mirrors, hardware, joinery and parts counts against the vendor's specs. Tell apart shipping damage, manufacturing defects and concealed damage, and identify the likely cause. Tag, quarantine and track damaged or nonconforming items until resolved. Prioritize the inspection queue by delivery date and client urgency so the 5-day SLA is met. Documentation and reporting Photograph and document each item's condition in the warehouse management system to Flyway's photo standard. Write clear, factual damage reports and send them to client services the same day damage is found. Track damage trends by carrier, vendor and product type and report them monthly to the Warehouse Operations Manager. Claims and repairs File and follow up on freight carrier and vendor claims, keeping photos, paperwork and deadlines organized. Coordinate repairs, touch-ups and replacement parts with vendors and approved repair technicians. Re-inspect repaired and replacement items before they are released for delivery. Supporting duties Support daily receiving, noting visible carton damage, shortages and overages on bills of lading before signing. Run pre-delivery checks so items are complete, clean and properly wrapped before they load. Review damage the field team reports after delivery and help find where it was missed. Train warehouse associates on inspection, handling and documentation standards, and maintain inspection checklists and SOPs. Qualifications Required 1+ years of quality control, inspection, receiving or warehouse experience, including at least 1 year leading or training others. A trained eye for damage and defects in wood, finishes, upholstery, stone and glass, and the patience to inspect closely. Strong photo and documentation habits; writes clear, factual damage reports. Working knowledge of a warehouse management system or inventory software, email and spreadsheets. Organized and dependable with deadlines and follow-up. Valid driver's license; ability to pass a background check. Preferred Experience with high-end furniture, design-trade receiving, fine art handling or white-glove logistics. Experience filing freight (LTL) and vendor damage claims. Familiarity with furniture construction, wood finishes, upholstery and touch-up repair. Forklift and pallet jack certification. Physical requirements and work environment Regularly lift, carry and maneuver items up to 100 lbs, and larger pieces as part of a team. Work in a warehouse that may be hot or cold depending on the season. Safely use box cutters, hand tools, pallet jacks and forklifts. How to apply: Send your resume and a short note about your inspection or QC experience to hello@bookflyway.com. Flyway Logistics is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected characteristic. Pay: $16.00 - $20.00 per hour Expected hours: 40.0 per week …

View the full posting and apply