Quality Assurance Coordinator - Systems

About Us: Transportation Management Group (TMG) is a management services organization specializing in the non-emergency medical transportation (NEMT) industry. Headquartered in Las Vegas, NV, TMG partners with NEMT providers to deliver operational, administrative, and strategic support that drives efficiency, scalability, and growth. With deep experience in NEMT operations, our team supports areas such as dispatch, workforce management, compliance, technology, and performance optimization. We focus on building streamlined processes and scalable infrastructure to help our partners operate effectively across multiple markets. Guided by our core values—Compassion, Attitude, Responsibility, and Excellence ("We CARE")—we are committed to fostering a culture of accountability, collaboration, and continuous improvement. About the Role: The Quality Assurance Coordinator - Systems is responsible for testing internally developed software to ensure it is accurate, reliable, and ready for operational use. This position serves as TMG’s primary point of contact for TEVVO development feedback and testing, identifying defects, documenting findings, coordinating user acceptance testing, and validating system updates and corrections. The role works closely with Transporters, dispatch, customers, internal stakeholders, and overseas development teams to ensure system functionality supports real-world transportation operations. The ideal candidate is detail-oriented, analytical, organized, and able to clearly communicate technical and operational issues. Some schedule flexibility may be required to accommodate teams in different time zones. Key Responsibilities: Develop and execute test plans, test scenarios, and validation procedures for new features, system updates, integrations, and defect corrections. Test complete transportation and dispatch workflows from trip creation and scheduling through assignment, driver execution, status updates, billing data, reporting, and completion. Evaluate software functionality from the perspective of drivers, dispatchers, customers, administrators, and other internal users. Serve as TMG’s primary point of contact for TEVVO development feedback, testing coordination, defect communication, and release validation. Coordinate structured user acceptance testing with operational teams, drivers, dispatchers, customer end users, and other applicable stakeholders. Collaborate with overseas development, technical, and support teams throughout the testing and correction process. Coordinate testing activities and development handoffs across different working hours and time zones as business needs require. Communicate system requirements, defects, priorities, expected outcomes, and operational impact clearly to development and support teams. Facilitate effective handoffs between domestic operations and overseas development teams and follow up on outstanding development items. Monitor open development items and track corrections, retesting needs, validation status, and release readiness. Identify software defects, workflow gaps, inconsistent results, usability concerns, and potential operational failure points. Document system issues with clear reproduction steps, screenshots, expected results, actual results, severity, and operational impact. Distinguish software defects from configuration issues, training gaps, data problems, process issues, and user error. Test system performance and functionality across applicable desktop, mobile, and tablet environments. Validate user permissions, notifications, reports, integrations, automated processes, and system-generated communications. Conduct regression testing to confirm that updates and corrections do not disrupt existing functionality. Prioritize testing activities based on operational risk, customer impact, business urgency, and release timelines. Communicate testing findings, risks, and release concerns to developers, operational leaders, IT, and oth…

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