Quality Assurance Coordinator

Introduction: Join us at AIT, where we believe every day presents an opportunity to make a global impact! We’re problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction. Through the company's continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT. Find out what our people deliver.® means when you come move the world with us! Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey Overview: The Quality Assurance Coordinator is responsible for independently auditing import, export, and domestic carrier-booking activity to verify that Customer Service and Operations teams follow approved hyperscaler security protocols before freight is tendered or released. Responsibilities: Documentation, Control & Records Management: Provides support and oversees documentation control, ensuring accuracy and compliance; manages records of audits, testing, corrective actions, SOPs, and work instructions across quality assurance processes. Audits & Inspections: Conducts and coordinates regular internal audits and inspections to evaluate the effectiveness of existing quality systems and identify areas of non-compliance. Non-Conformance, Complaints & Corrective Actions: Supports investigation, coordination, and resolution of non-conformances and customer complaints, performing root cause analysis and coordinating timely corrective and preventive actions to strengthen the improvement culture. Quality KPI, Data & Reporting: Provides data and KPI tracking to identify trends, troubleshoot issues, prepare reports, and recommend improvements to ensure quality targets are met on time. Quality System Compliance (ISO, CEIV, GDP, etc.): Executes and maintains quality assurance activities aligned with applicable global and local standards and certifications. Customer, Supplier & Audit Support: Supports customer and supplier quality interactions and assists in preparing for and participating in internal and external audits. Training Coordination & Compliance: Sets up, confirms, and monitors training related to quality assurance best practices, standards, and procedures; ensures completion and compliance through training dashboards. Quality Projects & Continuous Improvement: Contributes to defined quality projects that support organizational goals and continuous improvement. Performs other duties as assigned. Complies with all policies and standards. The wage range for this position is $27.80-$39.20 and may vary based on geography as well as relative knowledge, skills, abilities, and experience. Qualifications: Bachelor's Degree in Quality Management, Business Administration, Supply Chain, or a related field 2+ years experience in quality assurance, quality control, regulatory compliance, or a related operational quality role. 1+ years work experience in logistics and/or quality environment. MS Word, MS Excel, MS PowerPoint Cargowise experience Dot Compliance or another eQMS experience SharePoint Some Logistics experience What AIT Can Offer You: In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement. In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure…

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