QA Returns Team Lead

Job Summary Directly responsible for managing and coaching day-to-day product returns workflow scheduling, ensures work process are in compliance through controlled procedures, and trainer when necessary. Essential Functions, Duties, and Responsibilities Manages and Assigns priorities to QA Returns Inspectors as required by standardized processes. Coordinates and conducts inventory, inspection and reporting of returned product from the field to determine disposition while routing items to the appropriate locations. Able to perform all essential Return duties and responsibilities which includes, but not limited to product inventory, processing returns The liaison between Quality Assurance, Sales Support and Inventory Management Departments Assists with the training and compliance of the Unique Device Identification (UDI) System. Communicates and assist with nonconforming material Monitors reporting of throughput status Entries documented and tracked in SAP. Contributes and assists with process improvement initiatives Assures areas of responsibility are kept in a clean, safe and orderly manner Performs other related duties as assigned. Educational and Experience Requirements High school diploma or equivalent Two years related experience or equivalent combination of education and experience Proficient user of Microsoft Office applications Use of SAP preferred but not required Knowledge, Skills, and Abilities Adhere and support KLS Martins quality and safety policies and procedures. Ability to retrieve and interpret documentation. Able to work in a team setting and independently under minimum supervision Strong interpersonal skills with the ability to effectively communicate at all levels internally as well as externally. Problem solving & Decision Making / Adaptability & Flexibility High level of customer service displaying positive attitude. Skill Requirements Typing/computer keyboard Utilize computer software (specified above) Retrieve and compile information Verify data and information Organize and prioritize information/tasks Operate office equipment Verbal communication Written communication Basic mathematical concepts (e.g. add, subtract) Physical Requirements Sitting for extended periods Extended periods viewing computer screen Walking Reading Speaking Hear/Listen Maintain regular, punctual attendance Lifting/carrying up to 20 pounds various items Lifting/carrying more than 20 pounds various items Repetitive Motions Pushing/Pulling Bending/Stooping Reaching/Grasping Writing Hazards Normal office environment Proximity to moving mechanical parts

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